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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566216598
Report Date: 05/19/2025
Date Signed: 05/19/2025 10:30:39 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2025 and conducted by Evaluator Fernando Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250224160801
FACILITY NAME:ISLAS FAMILY CHILD CAREFACILITY NUMBER:
566216598
ADMINISTRATOR:NATALIE ISLASFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 799-7876
CITY:OXNARDSTATE: CAZIP CODE:
93036
CAPACITY:14CENSUS: 9DATE:
05/19/2025
UNANNOUNCEDTIME BEGAN:
09:55 AM
MET WITH:Natalie IslasTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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9
Over Ratio
INVESTIGATION FINDINGS:
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On 5/19/25, at 9:55 AM, Licensing Program Analyst (LPA) Fernando Hernandez conducted an unannounced inspection of the aforementioned Family Child Care Home (FCCH) to deliver a finding with respect to the allegation noted above. LPA met with Licensee Natalie Islas and assistant, and explained the nature and purpose of the inspection. LPA, in the company of the Licensee, toured the FCCH. LPA notes 9 children are in care at the time of the inspection, along with (1) assistant, and the Licensee.

The Department received a complaint alleging the facility was out of compliance with proper children to staffing ratios as set forth by the Department. This investigation included, interviews with the licensee, and parents.

Interview with licensee, and parents did not reveal any info regarding the allegation stated. Licensee denied the allegation of ever being over ratio. Parents interviewed shared no concerns with care and supervision. Overall, parents were satisfied with the care and supervision provided at the Family Childcare Home.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Fernando Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20250224160801
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: ISLAS FAMILY CHILD CARE
FACILITY NUMBER: 566216598
VISIT DATE: 05/19/2025
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited for today. Notice of site visit was given and must remain posted for 30 days. Appeal Rights were provided report was reviewed. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the licensee Natalie Islas.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Fernando Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2