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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566216933
Report Date: 08/29/2024
Date Signed: 08/29/2024 10:23:36 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/26/2024 and conducted by Evaluator Veronica Diaz
COMPLAINT CONTROL NUMBER: 17-CC-20240826184045
FACILITY NAME:LEARNING EXPERIENCE NEWBURY PARK, THEFACILITY NUMBER:
566216933
ADMINISTRATOR:ALTMAN RUTHFACILITY TYPE:
860
ADDRESS:749 N. WENDY DRIVETELEPHONE:
(951) 760-0555
CITY:NEWBURY PARKSTATE: CAZIP CODE:
91320
CAPACITY:162CENSUS: 10DATE:
08/29/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:TIME COMPLETED:
10:40 AM
ALLEGATION(S):
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Licensee did not reveal the license number on all advertisements, publications, or announcements.
INVESTIGATION FINDINGS:
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On 08/29/24 Licensing Program Analyst (LPA) Veronica Diaz conducted an unannounced inspection to deliver the findings of the above-mentioned allegation. LPA met with Administrative Executive Director (AED) Kinsie McMahan and advised them for the purpose for this inspection. Together with the AED, LPA toured the facility inside and outside. At the time of inspection there were 10 children in the care of 6 staff.

The Department received a complaint alleging that facility did not reveal the license number on all advertisements, publications, or announcements. LPA conducted interviews with complanintant, Director, and AED.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lissete Gonzalez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20240826184045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: LEARNING EXPERIENCE NEWBURY PARK, THE
FACILITY NUMBER: 566216933
VISIT DATE: 08/29/2024
NARRATIVE
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Based on LPAs observations, research, interviews conducted with Complainant, Director, and AED acknowledging the licence number is missing from the website and Facebook add, however License is posted on the board once you walk into the center. Research gathered and/or record reviews, the preponderance of evidence standard has been met, therefore the above allegations is found SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 or Health and Safety Code, a Technical Assistant is being given.

A Technical Assistant was given today. Notice of site visit was given and must remain posted for 30 days. Appeal Rights were provided report was reviewed. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the facility representative Kinsie McMahan.
SUPERVISORS NAME: Lissete Gonzalez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2