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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566216974
Report Date: 05/23/2025
Date Signed: 05/23/2025 12:52:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/22/2025 and conducted by Evaluator Laura Carone
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250222194750
FACILITY NAME:HERNANDEZ GARCIA FAMILY CHILD CAREFACILITY NUMBER:
566216974
ADMINISTRATOR:GLORIA HERNANDEZ GARCIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 420-8309
CITY:OXNARDSTATE: CAZIP CODE:
93030
CAPACITY:14CENSUS: 4DATE:
05/23/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Gloria Hernandez GarciaTIME COMPLETED:
01:05 PM
ALLEGATION(S):
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8
9
Licensee inappropriately disciplined children in care
Licensee did not accord child dignity in their relationship with staff and other persons
INVESTIGATION FINDINGS:
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10
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13
On May 23, 2025 at 10:15 AM Licensing Program Analyst (LPA) Laura Carone conducted an unannounced inspection to conclude investigation for the above allegations. LPA met with licensee, Gloria Hernandez Garcia and explained the purpose of the visit. LPA conducted a tour of the facility inside and outside with licensee. Licensee and assistant were caring for 4 children.

LPA conducted an inspection on 02/26/2025, 05/21/2025, and today without evidence of the allegations. Parents interviewed expressed being happy with the care and supervision their children receive at the child care. Children interviewed enjoy going to the child care. Licensee reviewed discipline policy with LPA that includes removing children and having them sit on a chair away from the other children for no more then 5 minutes. While the child is sitting, licensee talks about the inappropriate behavior. Licensee provided LPA a copy of the discipline policy in the contact given to parents.

CONTINUED ON LIC9099C





Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Laura Carone
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 17-CC-20250222194750
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: HERNANDEZ GARCIA FAMILY CHILD CARE
FACILITY NUMBER: 566216974
VISIT DATE: 05/23/2025
NARRATIVE
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LPA observed the children playing, laughing, and engaged in activities. Children were speaking to licensee and assistant without fear or hesitation.

A Notice of Site Visit (LIC9213) will be posted. The notice shall be posted for 30 consecutive days. Failure to
maintain posting as required will result in a $100.00 civil penalty. Appeal rights LIC9058 given.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED

Exit interview conducted with licensee, Gloria Hernandez Garcia and a copy was given.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Laura Carone
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/22/2025 and conducted by Evaluator Laura Carone
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250222194750

FACILITY NAME:HERNANDEZ GARCIA FAMILY CHILD CAREFACILITY NUMBER:
566216974
ADMINISTRATOR:GLORIA HERNANDEZ GARCIAFACILITY TYPE:
810
ADDRESS:2020 CAMINO DEL SOLTELEPHONE:
(805) 420-8309
CITY:OXNARDSTATE: CAZIP CODE:
93030
CAPACITY:14CENSUS: 4DATE:
05/23/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Gloria Hernandez GarciaTIME COMPLETED:
01:05 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee did not inform the child's authorized person about an injury that the child sustained while in care
INVESTIGATION FINDINGS:
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2
3
4
5
6
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9
10
11
12
13
On May 23, 2025 at 11:30 AM Licensing Program Analyst (LPA) Laura Carone conducted an unannounced inspection to conclude investigation for the above allegations. LPA met with licensee, Gloria Hernandez Garcia and explained the purpose of the visit. LPA conducted a tour of the facility inside and outside with licensee. Licensee and assistant were caring for 4 children.

Licensee admitted that C1 fell on her knee while playing outside. Licensee stated that she fell, got up, and continued playing. Licensee stated that she thought child was not seriously injured. There was no broken skin. LPA advised licensee that a parent should to be informed of any injury their child sustained at the child care. C1 did not require medical attention for the scrape on her knee. LPA advised licensee that if medical attention is needed for an injury that occurs at the child care, the incident needs to be reported via telephone to Community Care Licensing within 24 hours of the injury. LPA provided licensee with a copy of Unusual incident report LIC624BSP.A Notice of Site Visit (LIC9213) will be posted. The notice shall be posted for 30
CONTINUED ON LIC9099AC
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Laura Carone
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 17-CC-20250222194750
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: HERNANDEZ GARCIA FAMILY CHILD CARE
FACILITY NUMBER: 566216974
VISIT DATE: 05/23/2025
NARRATIVE
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3
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5
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7
8
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consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty. Appeal rights LIC9058 given.

Substantiated – “Based on LPAs observations and interviews which were conducted and record reviews (s), the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. No citations cited.


A Notice of Site Visit (LIC9213) will be posted. The notice shall be posted for 30 consecutive days. Failure to
maintain posting as required will result in a $100.00 civil penalty. Appeal rights LIC9058 given.

Exit interview conducted with licensee, Gloria Hernandez Garcia and a copy was given.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Laura Carone
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4