<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566217011
Report Date: 04/18/2025
Date Signed: 04/18/2025 02:09:11 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2025 and conducted by Evaluator Veronica Diaz
COMPLAINT CONTROL NUMBER: 17-CC-20250221154741
FACILITY NAME:VALENCIA FAMILY CHILD CAREFACILITY NUMBER:
566217011
ADMINISTRATOR:MARIA & ALFRED VALENCIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 901-8395
CITY:OXNARDSTATE: CAZIP CODE:
93035
CAPACITY:14CENSUS: 2DATE:
04/18/2025
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Hoetenica OrenelasTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee is not present in the home a sufficient amount of time while the day care is operating.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 4/18/25 Licensing Program Analysts (LPAs) Veronica Diaz and Cynthia Alvarez conducted an unannounced inspection at the Family Child Care Home (FCCH) to deliver the findings of the above-mentioned allegations. LPAs met with assistant and advised them of the purpose for the inspection. Assistant stated the licensee was not there due to being at an appointment with licnesee's minor child. At the time of inspection there were 2 children in care. Licensee arrived at 1:58pm to the home.

The Department received a complaint alleging licensee is not present in the home a sufficient amount of time while the day care is operating. This investigation included 2 unannounced inspections, records reviews, interviews with the complaintant, licensee, staff, and parents.

Continued LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20250221154741
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: VALENCIA FAMILY CHILD CARE
FACILITY NUMBER: 566217011
VISIT DATE: 04/18/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPAs observed FCCH to be clean and organized, records review did not reveal any incidents regarding the allegation stated. licensee denied the allegation. Parents interviewed shared no concerns with care and supervision, parents stated they are unaware of the licensee not being present during day-care hours. Overall, parents were satisfied with the care and supervision provided at the licensee.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited for today. Notice of site visit was given and must remain posted for 30 days. Appeal Rights were provided report was reviewed. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the licensee Maria Valencia

LPA Cynthia Alvarez read the document in Spanish
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2