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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566217449
Report Date: 08/06/2025
Date Signed: 08/06/2025 10:46:14 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2025 and conducted by Evaluator Veronica Diaz
COMPLAINT CONTROL NUMBER: 17-CC-20250605165808
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
566217449
ADMINISTRATOR:ADAMS, NICOLAFACILITY TYPE:
860
ADDRESS:749 N. WENDY DRIVETELEPHONE:
(805) 262-2428
CITY:NEWBURY PARKSTATE: CAZIP CODE:
91320
CAPACITY:0CENSUS: 57DATE:
08/06/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Nicola AdamsTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff yell at children in care.
Staff allow children to be left in soiled diapers for an extended period of time.
Staff handle children in a rough manner.
INVESTIGATION FINDINGS:
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On 08/06/2025, Licensing Program Analyst (LPA) Veronica Diaz conducted an unannounced inspection to deliver findings regarding a complaint received by the Department. The complaint alleged that staff yell at children in care, allow children to remain in soiled diapers for an extended period of time, and handle children in a rough manner. LPA met with the facility director Nicola Adams, and explained the purpose of the visit. Together, a tour of the facility was conducted inside and outside. At the time of the inspection, there were 57 children and 18 staff present.

The investigation included two unannounced inspections, a review of facility records, and interviews with the complainant, staff, and parents. During both visits, LPA observed appropriate staff-to-child ratios and found that all staff present were qualified and knowledgeable of proper child care protocols. Staff denied the allegations and stated that children receive proper care and supervision.

Continued 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20250605165808
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 566217449
VISIT DATE: 08/06/2025
NARRATIVE
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Review of facility documentation did not reveal any incidents or concerns related to the allegations. Parents interviewed did not express any concerns regarding care and supervision or the conduct of staff. Overall, parents reported satisfaction with the care their children receive at the center.

Based on the information obtained, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated

No deficiencies were cited during today’s inspection. A Notice of Site Visit was issued and must remain posted for 30 days. Failure to comply with the posting requirement will result in an immediate civil penalty of $100. An exit interview was conducted, the report was reviewed with the director Nicola Adams, and Appeal Rights were provided.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
LIC9099 (FAS) - (06/04)
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