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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 566217637
Report Date: 05/07/2026
Date Signed: 05/07/2026 11:41:54 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/13/2026 and conducted by Evaluator Veronica Martinez
COMPLAINT CONTROL NUMBER: 17-CC-20260413163344
FACILITY NAME:DUARTE FAMILY CHILD CAREFACILITY NUMBER:
566217637
ADMINISTRATOR:DUARTE, GUADALUPEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 302-9328
CITY:OXNARDSTATE: CAZIP CODE:
93036
CAPACITY:14CENSUS: DATE:
05/07/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Guadalupe DuarteTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Licensee not reporting unusual incidents.
Providing childcare at an unlicensed home.
INVESTIGATION FINDINGS:
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On 05/07/26, Licensing Program Analyst (LPA) Veronica Martinez conducted an unannounced inspection to deliver findings regarding the above allegations. LPA met with Licensee Guadalupe Duarte and explained the purpose of the visit. A tour of the Family Child Care Home (FCCH) both indoors and outdoors was conducted. At the time of the inspection, there were 9 children present along with the assistant. At 11:00 AM 2 more children arrived at the large FCCH.

The Department received a complaint regarding the above allegations. The investigation included two unannounced inspections, review of facility records, children’s rosters, and interviews with the complainant, licensee, assistant, and parents.

Interviews conducted revealed that parents were aware that childcare was being provided at a location other than the licensed FCCH. Interviews also indicated that some parents were aware of an incident that occurred at the FCCH, while others were not.
Continued on LIC 9099-C

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/13/2026 and conducted by Evaluator Veronica Martinez
COMPLAINT CONTROL NUMBER: 17-CC-20260413163344

FACILITY NAME:DUARTE FAMILY CHILD CAREFACILITY NUMBER:
566217637
ADMINISTRATOR:DUARTE, GUADALUPEFACILITY TYPE:
810
ADDRESS:3618 ORANGE DRIVETELEPHONE:
(805) 302-9328
CITY:OXNARDSTATE: CAZIP CODE:
93036
CAPACITY:14CENSUS: DATE:
05/07/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Guadalupe DuarteTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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9
Facility is not clean.
Licensee yells in front of children.
Licensee is not supervising children properly.
Uncleared adult.
INVESTIGATION FINDINGS:
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On 05/07/26, Licensing Program Analyst (LPA) Veronica Martinez conducted an unannounced inspection to deliver the findings for the allegations listed above. LPA met with licensee Guadalupe Duarte and explained the purpose of the visit. A tour of the Family Child Care Home (FCCH) indoors and outdoors was conducted. At the time of the inspection, there were 9 children present along with the assistant. At 11:00 AM 2 more children arrived at the large FCCH.

The Department received a complaint about the above allegations. The investigation included two unannounced inspections, review licensee personal documents, review of children’s rosters, and Interviews with the complainant, licensee, assistant, and parents.

Continued LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 17-CC-20260413163344
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: DUARTE FAMILY CHILD CARE
FACILITY NUMBER: 566217637
VISIT DATE: 05/07/2026
NARRATIVE
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During the investigation, LPA did not observe any uncleared adult during both unannounced visits. LPA observed that child ratios were met and that both the licensee and assistant were actively supervising the children. Off-limit areas were observed to be secured and inaccessible. LPA did not observe home to be unsanitary or unsafe for children. The licensee and assistant demonstrated an understanding of children’s personal rights, background clearance for any adults in the home during day-care hours, and sanitary and cleanliness of the FCCH.

Interviews with the licensee and assistant showed they denied the allegations and were knowledgeable about proper supervision, children’s personal rights, and background clearance. Parents interviewed reported no concerns and stated they were satisfied with the care and supervision provided.

Based on LPA’s observations, record review, and interviews, there was not enough evidence to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.
No deficiencies were cited for today. Notice of site visit was given and must remain posted for 30 days. Appeal Rights were provided, and the report was reviewed. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the licensee Guadalupe Duarte.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 17-CC-20260413163344
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: DUARTE FAMILY CHILD CARE
FACILITY NUMBER: 566217637
VISIT DATE: 05/07/2026
NARRATIVE
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Based on observations, record reviews, and interviews, the investigation determined that the allegations did occur. The preponderance of evidence standard has been met; therefore, the allegations are SUBSTANTIATED. Violations of the California Code of Regulations, Title 22, Division 12, and/or Health and Safety Code are being cited on the attached LIC 9099D. These violations pose a potential risk to the health, safety, and personal rights of children in care.

One (1) Type A deficiency and one (1) Type B deficiency were cited.

LPA Veronica Martinez informed licensee Guadalupe Duarte that this report dated 05/07/26 1 Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Veronica Martinez informed the licensee Guadalupe Duarte to provide a copy of this licensing report dated 05/07/26 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
A Notice of Site Visit was issued and must remain posted for 30 days. Appeal rights were provided and discussed. Failure to comply with posting requirements may result in an immediate civil penalty of $100.

An exit interview was conducted, and the report was reviewed with the licensee Guadalupe Duarte.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 17-CC-20260413163344
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: DUARTE FAMILY CHILD CARE
FACILITY NUMBER: 566217637
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/07/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/07/2026
Section Cited
CCR
102368(b)
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102368 (b) License
(b) The license shall not be transferred to other individuals or locations.

This requirements is not met as evidence by:
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Licensee has agreed to have a Office Compliance meeting with LPA and LPM at a later date. LPA will set up appointment that will work for Licensee.
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Based on observation, interview, record review, the licensee did not comply with the section cited above licensee allowed day-care children to be cared for at an unlicensed location which poses/posed a potential health, safety, or personal rights risk to persons in care.
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Type B
05/07/2026
Section Cited
HSC
1597.467(b)(1)(C)
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1597.467 (b)(1)(C) Injury or acts of violence reporting requirements
(b)(1) A report shall be made to the department by telephone or fax during the department's normal business hours before the close of the next working day...
This requirements is not met as evidence by:
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Licensee has agreed to have a Office Compliance meeting with LPA and LPM at a later date. LPA will set up appointment that will work for Licensee.
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Based on observation, interview, record review, the licensee did not comply with the section cited above licensee did not report unusual incident that occurred in their FCCH during day-care hours which poses/posed a potential health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Susana Martinez
LICENSING EVALUATOR NAME: Veronica Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5