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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 567609834
Report Date: 12/16/2024
Date Signed: 12/16/2024 03:18:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/01/2024 and conducted by Evaluator Martha Arroyo
COMPLAINT CONTROL NUMBER: 29-AS-20241001153649
FACILITY NAME:BCBN LLC EFACILITY NUMBER:
567609834
ADMINISTRATOR:FARRUGGIA, FABIANAFACILITY TYPE:
735
ADDRESS:2244 GLORYETTE AVETELEPHONE:
(805) 285-0294
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93063
CAPACITY:4CENSUS: 4DATE:
12/16/2024
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Florencia FarruggiaTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Facility staff did not dispense medications as prescribed.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Martha Arroyo conducted a subsequent complaint visit to the above facility. The purpose of the visit is to deliver findings for the above allegation. LPA M. Arroyo conducted an initial complaint visit on 10/07/2024. On today's visit, LPA Arroyo met with Administrator, Florencia Farruggia. Entrance interview.

During the initial visit on 10/07/2024, LPA Arroyo conducted an interview with the Administrator at 2:20PM, conducted a medication review at 2:40PM, and obtained copies of pertinent documents.

Report Continued on LIC 9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20241001153649
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: BCBN LLC E
FACILITY NUMBER: 567609834
VISIT DATE: 12/16/2024
NARRATIVE
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Report Continued from LIC 9099...

It was alleged that facility staff did not dispense medications as prescribed. It was reported that Resident #1 (R1) was prescribed medications while living at the facility, but staff prevented R1 from taking their medications and did not dispense medications in accordance with physician’s orders. Record reviews and interviews conducted revealed that R1 preferred to attend doctor’s appointments either by themselves or with a family member, rather than with facility staff, as had been the usual practice in the past. Staff interviews indicated that R1 was bringing medications prescribed by their doctor; however, many of these medications lacked accompanying doctor’s orders or instructions. Communication records between facility staff and R1’s family member showed that staff had raised concerns about miscommunication regarding doctor’s appointments, new medications, and the discontinuation of medications. Additionally, facility staff frequently found extra pills or medications laying around R1’s bedroom that were not listed on R1’s centrally stored medications list. This prompted the facility staff to document these medications and add them to the centrally stored list, as well as to communicate with R1 and their family member, requesting that they share any new information about medications that staff was unaware of. During the medication review, the LPA did not find any discrepancies suggesting that medications are being administered as prescribed. Furthermore, interviews with residents confirmed that facility staff administer their medications daily, and no concerns were reported about the care received at the facility. Based on the information obtained during the course of the investigation, the Department has insufficient evidence to support the allegation of “facility staff did not dispense medications as prescribed”. Therefore, this allegation is deemed Unsubstantiated at this time.

Exit interview conducted. Report was reviewed and copy issued.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2024
LIC9099 (FAS) - (06/04)
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