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32 | Continued from LIC 9099...
03/02/2023, LPA conducted an interview with ED Foerschner at 12:15PM, gathered and reviewed pertinent documents, and interviewed staff between 01:50PM and 03:27PM. During an initial complaint visit conducted on 06/09/2021, LPA Dulek conducted an interview with Administrator Lea Bogoyevac at 2:42PM and again at 5:15PM, staff interviews between 3:40 and 4:45PM, reviewed medications at 4:46PM and gathered copies of documents pertinent to the investigation. The following was then determined:
The complaint alleges that after a brief hospitalization, the facility did not provide transportation for Resident #1 (R1) to return to the facility. Interview with R1, who resides in the Assisted Living unit of the facility, revealed that R1 had to call and arrange for a Lyft, as the facility was unable to provide transportation. Interview with staff revealed that the facility has a driver who works Monday through Friday during normal business hours. When residents need a ride, they can ask the concierge. The concierge keeps a calendar containing the driver's availability. In Assisted Living, with a few exceptions such as if the resident asks for assistance, residents schedule their own appointments with their medical or dental providers, then they inform the concierge of the time and date of their appointment. The concierge puts the appointment on the calendar. The driver then periodically checks the calendar, speaks with residents a day or 2 prior to their appointment, to remind them of their scheduled appointment and the confirmed departure time. Each day when the driver works, they will take a photograph of the calendar for the day to ensure no appointments are missed. Interview revealed that there are no drivers currently available or employed on Saturdays and Sundays. There is a plan to change that schedule to accommodate weekend transportation needs, however, at the time of the complaint, no transportation was provided by the facility on the weekends. The day R1 was discharged from the hospital fell on a Saturday. The facility was informed just prior to R1 being discharged, and the facility informed the hospital that they were unavailable for transportation. Interview revealed that in the event a resident cannot arrange their own transportation, the facility will contact their preferred alternate medical transportation provider, will make the arrangements for the resident, pay up front for the service, and then subsequently bill the resident for the service. Based on interview, at this time there is insufficient evidence to support the allegation or that a violation occurred, therefore, the allegation that "the licensee did not provide assistance in meeting resident's necessary medical needs" is deemed UNSUBSTANTIATED at this time.
Exit interview conducted. No citations issued in relation to the above complaint allegation. A copy of the report was provided. |