567609936-1-31-2023-29-AS-DPEA-CP5PD4-20230217101253

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 567609936
Report Date: 01/31/2023
Date Signed: 01/31/2023 06:08:27 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/15/2020 and conducted by Evaluator Kelly Dulek

PUBLIC

COMPLAINT CONTROL NUMBER: 29-AS-20201015121814

FACILITY NAME:	OAKMONT OF RIVERPARK		FACILITY NUMBER:	567609936
ADMINISTRATOR:	TERRILL, ERIC		FACILITY TYPE:	740
ADDRESS:	901 TOWN CENTER DRIVE		TELEPHONE:	(805) 940-0390
CITY:	OXNARD	STATE: CA	ZIP CODE:	93036
CAPACITY:	0	CENSUS: 0	DATE:	01/31/2023
		UNANNOUNCED	TIME BEGAN:	10:47 AM
MET WITH:	Chris Andersen		TIME COMPLETED:	06:10 PM

ALLEGATION(S):

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Residents' medication not administered as prescribed
Facility not providing meals to residents in a timely manner

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Kelly Dulek conducted a subsequent complaint investigation for the allegations listed above. LPA met with facility Executive Director Chris Andersen and explained the reason for today's visit.

This report is being delivered to the current Executive Director, Chris Andersen, of Oakmont of Riverpark (LIC # 565850168) per prior approval of Susan McPherson, Senior Vice President of Regulatory Affairs for the management company.

During today's visit, LPA conducted an interview with ED at 10:50AM, staff interviews at 10:57AM and from 11:33AM to 01:20PM, tour of the facility along with Executive Director Chris Anderson at 11:22AM, medication review at 01:22PM and resident interviews from 01:41PM to 03:02PM. During an initial visit conducted on

Report Continued on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kristin Heffernan	TELEPHONE: (818) 596-4493
LICENSING EVALUATOR NAME: Kelly Dulek	TELEPHONE: (951) 836-3170
LICENSING EVALUATOR SIGNATURE:	DATE: 01/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/31/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20201015121814

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: OAKMONT OF RIVERPARK	FACILITY NUMBER: 567609936
	VISIT DATE: 01/31/2023

NARRATIVE

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10/20/2020 virtually, LPA Dulek conducted a telephone interview with the Administrator Eric Terrill, virtual tour of the facility at 11:06AM, and obtained pertinent documents. The following was then determined:

It was alleged that during the COVID-19 lock down, facility staff were not administering medications to the residents on time. Interviews revealed that during the time of the stay safe at home orders and guidance from Public Health to have residents isolate in their individual rooms, medication technicians took the medication carts and went room to room to administer medications. Staff that were interviewed indicated during that period of time, it was easier to administer medications timely, since all residents were in their rooms and did not have to be tracked down throughout the facility. Residents interviewed indicated their medications were brought to them on time daily, as scheduled. Residents indicated that the medication technicians do a good job and staff are always attentive to their needs. During today's visit, at 01:22PM, LPA Dulek, along with Resident Care Coordinator Diana Flores, reviewed medications for 3 residents. In reviewing electronic MAR records and prescription medications centrally stored at the facility, LPA found no discrepancies. All 3 of 3 residents' medications reviewed were stored and documented per regulation. Therefore, based on interview and medication review, although the allegation may be valid, at this time there is insufficient evidence to support the allegation: as thus, the allegation "residents' medication not administered as prescribed" is deemed UNSUBSTANTIATED at this time.

It was alleged that during the COVID-19 outbreak that the facility was not providing meals to the residents on time. Public Health had instructed the facility to close communal dining in order to mitigate the spread of COVID-19. During this time, dining room staff utilized a large hot food cart to deliver meals to individual resident rooms. Staff interviewed indicated that residents were able to order their meals, then all meals were prepared in the kitchen on individual plates before placing the plates onto the cart for delivery. Dining staff then passed out the prepared meals to all residents. Interview revealed that at times, residents chose not to eat right away upon delivery, but the staff would leave the meal in their room to eat at the resident's leisure. Dining staff would then inform care staff of those who did not eat immediately so care staff could follow up with the resident. Residents interviewed indicated they were happy with the food, food was delivered timely during COVID and they have no complaints regarding food. Based on interview, although the allegation may be valid, at this time there is insufficient evidence to support the allegation or that a violation occurred, therefore, the allegation that "facility not providing meals to residents in a timely manner is deemed UNSUBSTANTIATED at this time.
Exit interview conducted with ED Chris Andersen. A copy of the report was provided.

SUPERVISOR'S NAME: Kristin Heffernan	TELEPHONE: (818) 596-4493
LICENSING EVALUATOR NAME: Kelly Dulek	TELEPHONE: (951) 836-3170
LICENSING EVALUATOR SIGNATURE:	DATE: 01/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/31/2023

LIC9099 (FAS) - (06/04)

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