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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 567609958
Report Date: 01/16/2026
Date Signed: 01/16/2026 10:42:18 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/07/2026 and conducted by Evaluator Martha Arroyo
COMPLAINT CONTROL NUMBER: 29-AS-20260107133843
FACILITY NAME:TREMONT HOME CARE, INC.FACILITY NUMBER:
567609958
ADMINISTRATOR:GRAHAM, LISAFACILITY TYPE:
735
ADDRESS:6694 TREMONT CIRCLETELEPHONE:
(805) 553-8451
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93063
CAPACITY:6CENSUS: 2DATE:
01/16/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Lisa GrahamTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Licensee spoke to resident(s) in an inappropriate manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Martha Arroyo conducted an announced initial complaint investigation for the above allegation. LPA was joined by Tri-Counties Regional Center (TCRC) Quality Assurance Specialist (QAS) Ryan Landseadel. LPA and QAS met with Licensee, Lisa Graham, and at this time the reason for the visit was explained. Entrance interview.

During today’s visit, approximately between 09:50am and 10:30am, the LPA and QAS conducted an interview with the Licensee, conducted a file review and obtained copies of pertinent documents relevant to the investigation. Telephonic interviews with residents were conducted during the investigation.

Report Continued on LIC 9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20260107133843
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: TREMONT HOME CARE, INC.
FACILITY NUMBER: 567609958
VISIT DATE: 01/16/2026
NARRATIVE
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Report Continued from LIC 9099...

It was alleged that the Licensee spoke to a resident in an inappropriate manner. It was reported that the Licensee repeatedly yelled at a resident on several occasions. An interview conducted with the Licensee revealed that they were aware of the allegation. During the interview, the Licensee denied the allegation and stated that they have not abused any residents, either verbally or physically. The Licensee also reported that the Simi Valley Police Department (SVPD) visited the facility regarding this matter. During interviews with residents, two out of two residents reported no concerns about living at the facility and stated that they liked living there. Additionally, both residents denied the allegation and stated that they had not observed or witnessed the Licensee speak inappropriately to other residents at the facility. Furthermore, a welfare check was conducted at the facility on 01/07/2026, by the SVPD, during which the resident also denied the allegation.

Based on interviews conducted and information obtained and reviewed, although the allegation may have occurred or may be valid, there is insufficient evidence to determine whether the alleged violation did or did not occur. Therefore, the allegation is deemed Unsubstantiated at this time.

Exit interview conducted. No citations issued at this time. A copy of the report was provided.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2026
LIC9099 (FAS) - (06/04)
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