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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 567609958
Report Date: 03/28/2025
Date Signed: 03/28/2025 11:52:53 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2024 and conducted by Evaluator Brian Balisi
COMPLAINT CONTROL NUMBER: 29-AS-20241022145513
FACILITY NAME:TREMONT HOME CARE, INC.FACILITY NUMBER:
567609958
ADMINISTRATOR:GRAHAM, LISAFACILITY TYPE:
735
ADDRESS:6694 TREMONT CIRCLETELEPHONE:
(805) 553-8451
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93063
CAPACITY:6CENSUS: 2DATE:
03/28/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Lisa GrahamTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff does not allow residents to spend their personal money as they would like.

Staff won't allow residents back into the home during certain times of the day.

Staff does not treat residents with respect.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Brian Balisi conducted a subsequent complaint visit to the above facility. The purpose of the visit is to deliver findings for the above allegations. The initial visit was conducted on 10/28/2024 by LPAs Brian Balisi and Martha Arroyo. On today’s visit, LPA Balisi met with Administrator, Lisa Graham and the reason for the visit was explained. Entrance interview.

During the initial visit on 10/28/2024, LPAs Balisi and Arroyo along with the Administrator conducted a plant tour at 9:45 a.m., conducted an interview with the Administrator at 9:50 a.m., and conducted a resident file review starting at 10:00 a.m., and obtained copies of pertinent documents. A telephonic interview was also conducted with residents on 02/06/2025 at 2:25 p.m. and 03/03/2025 at 11:29 a.m.
It was alleged that staff does not allow residents to spend their personal money as they would like. It was reported that residents are not given money to spend on anything other than transportation. Interviews conducted with the Administrator and residents revealed that the Administrator gives residents cash to spend as they choose for the day.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Brian Balisi
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20241022145513
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: TREMONT HOME CARE, INC.
FACILITY NUMBER: 567609958
VISIT DATE: 03/28/2025
NARRATIVE
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The Administrator further stated that they assist with budgeting and managing finances to ensure residents have access to the resources they need. However, the Administrator clarified that they do not impose any restrictions on the residents' spending. Additionally, residents stated that they have a debit card, which they can use in case of an emergency. However, would rather save their money to use on vacations. Furthermore, the resident did not express any concerns about living at the facility. Based on interviews conducted, the Department has insufficient evidence to support the allegation “staff does not allow residents to spend their personal money as they would like”. Therefore, this allegation is deemed Unsubstantiated at this time.

It was also alleged that staff won’t allow residents back into the home during certain times of the day. It was reported that residents go out into the community every day early in the morning and do not come back home till late as they are not allowed to be back before a certain time. Interviews conducted with the Administrator and residents revealed that residents have a set schedule for every day of the week. The interviews also revealed that residents currently have jobs of their own for several days each week, as well as meet and socialize with friends in the afternoons and evenings. Furthermore, during interviews, residents stated that they enjoy staying busy during the day and added that they are able to go home anytime they want. Based on interviews conducted, the Department has insufficient evidence to support the allegation “staff won’t allow residents back into the home during certain times of the day”. Therefore, this allegation is deemed Unsubstantiated at this time.

It was further alleged that staff does not treat residents with respect. It was reported that staff is manipulative and does not talk to the residents in a nice way. Interviews conducted with the Administrator and residents revealed that staff treats the residents well. During interviews, residents denied being mistreated or disrespected by facility staff and reported having no concerns about living at the facility. Based on the information obtained and reviewed, the Department has insufficient evidence to support the allegation “staff does not treat residents with respect”. Therefore, this allegation is deemed Unsubstantiated at this time.

Exit interview conducted. Report was reviewed and copy issued.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Brian Balisi
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2