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25 | Licensing Program Analysts (LPA’s) Martha Arroyo and Brian Balisi conducted an unannounced case management visit to the above facility. The purpose of this visit is to conclude an investigation regarding an incident that occurred on 01/01/2024. Upon arrival, the LPAs met with Executive Director (ED), Margie Veis, and explained the reason for the visit. Entrance interview.
On 01/02/2024, the Department received an incident report stating that on the morning of 01/01/2024, Staff #1 (S1) was assisting Resident #1 (R1) with dressing. R1 was resistant to care and became agitated. R1 slapped S1 across the face, causing S1’s glasses to fall off their face and in response, S1 slapped R1 across the face. Staff #2 (S2) witnessed the incident as they were inside the room assisting S1.
During the initial visit on 01/05/2024, LPA Arroyo conducted a tour of the Memory Care Unit at 12:20 p.m., conducted interviews with the ED and two staff between 12:13 p.m. and 12:45 p.m., conducted a file review at 1:05 p.m., and obtained copies of pertinent documents relevant to the investigation.
Information obtained during the course of the investigation revealed that R1 was agitated while being provided care by both S1 and S2. This resulted in R1 slapping S1 causing their glasses to fall from S1’s face. In response, S1 slapped R1 across the face. Interviews conducted revealed that S2 had seemed short tempered with the residents lately and S2 had reported to other staff that it was only a reaction that happened without thinking due to being slapped.
(Report Continued on LIC 809C...)
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