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32 | (Report Continued from LIC 9099...)
It was alleged that staff speak to residents in an inappropriate manner and staff does not provide a safe environment for residents. It was reported that Staff #1 (S1) commands and disrespects the residents when talking and interacting and has at times used profanity words causing the resident to be in an unsafe environment. Interviews conducted with staff revealed that facility staff have not observed S1 speak inappropriately to residents in care. Additionally, staff denied observing or hearing any other facility staff mistreating residents. Interviews conducted with family members revealed that they have observed facility staff interact with residents while visiting, and all interactions have been of staff being gentle and respectful when assisting the residents. Also, family members stated they have seen how the staff interact with the residents and the staff were professional and caring. Furthermore, family members stated having no concerns and feel the residents are safe while living at the facility. Based on interviews conducted with staff and family members, the Department does not have sufficient evidence to support the allegations of “staff speak to residents in an inappropriate manner” and “staff does not provide a safe environment for residents”. Therefore, these allegations are deemed Unsubstantiated at this time.
It was also alleged that staff are not properly trained to administer residents’ medications. It was reported that S1 has not completed the necessary training to be a medication technician and administer medication to residents. Interviews conducted with staff revealed that training is given to all staff upon hiring. Additionally, staff stated they are required to complete the online training assigned as well as the week of shadowing different staff members prior to being able to start providing care to residents. Records review revealed that facility now utilizes Care Academy as it transitioned to the new management; however, the facility was using the services provided from Relias. Nevertheless, the facility maintains copies of all completed training from their staff. Additionally, review of S1’s training folder revealed that S1 has completed sixty-five out of the sixty-seven training's listed under S1’s Care Staff Initial Training Curriculum. Furthermore, the training that has been completed include all the necessary training on assisting with the administration of medication and the hours from shadowing another care staff. Based on records review and interviews conducted, the Department does not have sufficient evidence to support the allegation of “staff are not properly trained to administer residents’ medications”. Therefore, this allegation is deemed Unsubstantiated at this time.
(Report Continued on LIC 9099C...)
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