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25 | LIcensing Program Analyst (LPA) Jill Nakagawa arrived unannounced to investigate an Incident Report regarding a med error which involved a medication refill for a client. LPA interviewed Administrator, JN and learned that getting timely refills from Doctors' offices is becoming problematic, due to staffing shortages across the board. Although the facility began the refill process within the timeframe specified by the substance being requested, the offices of both the PCP, neurologist, pharmacy and other entities were unable to provide a refill of the medication. Finally, the pharmacy could refill a variation of the medication, which required a new prescription. Supply of exact same medicatons as specified by the doctors is part of the concern. This particular case required the medication to be switched from (1) 200mg. tablet to (2) 100mg. tablets. That required a new prescription, once again.
LPA is aware that the Administrator is working diligently with all parties to see that this is not an ongoing concern. Administrator has suggested possible switch in doctors, however part of the issue for some clients is insurance/choice of doctors/change in services. Again, Administrator is well aware of the challenges going forward, and facility team is working hard to provide a continuum of care. |