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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 573615400
Report Date: 06/04/2026
Date Signed: 06/04/2026 10:12:48 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2026 and conducted by Evaluator Erwin Tjhia
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20260428141818
FACILITY NAME:YCOE ALYCE NORMAN HSFACILITY NUMBER:
573615400
ADMINISTRATOR:KATRINA HOPKINSFACILITY TYPE:
850
ADDRESS:1200 ANNA STREETTELEPHONE:
(530) 668-3030
CITY:WEST SACRAMENTOSTATE: CAZIP CODE:
95605
CAPACITY:144CENSUS: 68DATE:
06/04/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Connie LunaTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Teacher restrained child during nap hour
Teacher did not allow a child to use a restroom
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Erwin Tjhia met with center Representative, Connie Luna to deliver findings of the complaint investigation regarding the above allegations. There were 68 children and 22 staff during the visit.

Throughout the investigation, LPA conducted observation and interview with parents, staff and children. It was alleged that teacher restrained child during nap hour. LPA received contradicting statements from the interviews with staff. Children’s interview revealed that teachers did not restraint children during nap time and offered them quite activity at their cots or on activity table. Parents’ Interviews revealed that they did not has any concern regarding the issues.

Report Continue on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: Erwin Tjhia
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 53-CC-20260428141818
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: YCOE ALYCE NORMAN HS
FACILITY NUMBER: 573615400
VISIT DATE: 06/04/2026
NARRATIVE
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It was also alleged that Teacher did not allow a child to use a restroom. Interview with children, staff and parents revealed that teachers would walk children to the restroom whenever children requested it. The interview also revealed that teacher never denied children’s need to use restroom

Based on the information obtained throughout the course of this investigation the above allegations, LPA Tjhia determined that the allegations were found to be UNSUBSTANTIATED, meaning although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.



Exit interview was conducted. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: Erwin Tjhia
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2