573621447-9-17-2020-53-CC-SOGO-BTRLGZ-20200924084531

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 573621447
Report Date: 09/17/2020
Date Signed: 09/17/2020 11:56:46 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/01/2020 and conducted by Evaluator Chayntel Hunter

PUBLIC

COMPLAINT CONTROL NUMBER: 53-CC-20200901154302

FACILITY NAME:	ALPHABET SOUP CHILDCARE		FACILITY NUMBER:	573621447
ADMINISTRATOR:	POWELL, KARI ROHWER		FACILITY TYPE:	830
ADDRESS:	1210 COMMERCE AVENUE SUITE 4		TELEPHONE:	(530) 330-5004
CITY:	WOODLAND	STATE: CA	ZIP CODE:	95776
CAPACITY:	32	CENSUS: 22	DATE:	09/17/2020
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Owner, Kari Rohwer Powell		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff cursed in front of day care children.
Staff did not meet needs of child in care.

INVESTIGATION FINDINGS:

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The facility was contacted via call due to the recent Covid19 State of Emergency. Licensing Program Analyst (LPA) Chayntel Hunter spoke with Owner, Kari Rohwer Powell to deliver the findings of the complaint investigation regarding the above allegations. In lieu of Licensee's signature, LPA Hunter is emailing the report with a read receipt request.

During the course of the investigation, LPA Hunter conducted interviews, and obtained information pertaining to allegations. It was alleged that staff (S1) cursed while in a telephone conversation and in person, in front of daycare children. Interviews conducted did not reveal that S1 cursed in front of daycare children, during the in person conversation. LPA was unable to obtain information to prove or disprove that S1 cursed while in a telephone conversation.

Report continues on 9099C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Sharon Ogbodo	TELEPHONE: (916) 263-5721
LICENSING EVALUATOR NAME: Chayntel Hunter	TELEPHONE: (916) 917-8620
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 53-CC-20200901154302

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE 250
SACRAMENTO, CA 95833

FACILITY NAME: ALPHABET SOUP CHILDCARE	FACILITY NUMBER: 573621447
	VISIT DATE: 09/17/2020

NARRATIVE

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It was also alleged that staff did not meet the needs of a child (C1) in care. LPA obtained a video recording of C1 crying. The video showed another staff member's legs in the background, showing that C1 was not left unattended. LPA was unable to prove that staff did not meet the needs of C1 due to communication between staff and the authorized representatives of C1. LPA also obtained a copy of the infant toddler contract explaining that if a child requires more one on one care and cannot participate in daily activities that the child will be sent home.

Based on LPA interviews, communication between staff and authorized representatives, and documentation received, the complaint was found to be UNSUBSTANTIATED, meaning although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview was conducted. Appeal rights were printed and provided. Notice of Site Visit was provided and should remain posted for 30 days.

SUPERVISOR'S NAME: Sharon Ogbodo	TELEPHONE: (916) 263-5721
LICENSING EVALUATOR NAME: Chayntel Hunter	TELEPHONE: (916) 917-8620
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2020

LIC9099 (FAS) - (06/04)

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