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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 574500316
Report Date: 03/19/2025
Date Signed: 03/19/2025 01:51:27 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/31/2025 and conducted by Evaluator Erwin Tjhia
COMPLAINT CONTROL NUMBER: 53-CC-20250131094315
FACILITY NAME:LEARNING JUNGLE WEST SACRAMENTOFACILITY NUMBER:
574500316
ADMINISTRATOR:UNANGST, CHRYSCENA MFACILITY TYPE:
850
ADDRESS:2475 HIGGINS ROADTELEPHONE:
(312) 493-1570
CITY:WEST SACRAMENTOSTATE: CAZIP CODE:
95691
CAPACITY:99CENSUS: 57DATE:
03/19/2025
UNANNOUNCEDTIME BEGAN:
01:35 PM
MET WITH:Chryscena M UnangstTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff handles children in an aggressive manner
Staff yells at children in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Erwin Tjhia met with Director, Chryscena M Unangst to deliver findings of the complaint investigation regarding the above allegations. There were 57 children and 6 staff during the visit.

Throughout the course of the investigation, LPA conducted interviews and obtained pertinent information. It was alleged that staff handles children in an aggressive manner. Six out of seven staff’s interview revealed that they were never experienced nor witness children were treated in aggressive manner. Parents interview also revealed that children like and happy at the facility. The interview also revealed that they did not has any concern regarding the allegation.

Report Continue on 809-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Erwin Tjhia
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 53-CC-20250131094315
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: LEARNING JUNGLE WEST SACRAMENTO
FACILITY NUMBER: 574500316
VISIT DATE: 03/19/2025
NARRATIVE
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Moreover, the facility was also alleged that Staff yells at children in care. Six out of seven staff’s interview revealed that they were never experienced nor witness teacher raised voice (yelling) toward the children. Parents interview reveled that the staff were kind and respectful to the children as they never yell or scream at them. The interview revealed that they do not has any concern regarding this issue.

Based on the information obtained throughout the course of this investigation the above allegations, LPA Tjhia determined that the allegations were found to be UNSUBSTANTIATED, meaning although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.



Exit interview was conducted. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Erwin Tjhia
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2