574500316-5-1-2025-53-CC-BENN-DGEPEA-20250506111448

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 574500316
Report Date: 05/01/2025
Date Signed: 05/01/2025 01:57:10 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2025 and conducted by Evaluator Erwin Tjhia

PUBLIC

COMPLAINT CONTROL NUMBER: 53-CC-20250319153350

FACILITY NAME:	LEARNING JUNGLE WEST SACRAMENTO		FACILITY NUMBER:	574500316
ADMINISTRATOR:	UNANGST, CHRYSCENA M		FACILITY TYPE:	850
ADDRESS:	2475 HIGGINS ROAD		TELEPHONE:	(312) 493-1570
CITY:	WEST SACRAMENTO	STATE: CA	ZIP CODE:	95691
CAPACITY:	99	CENSUS: 53	DATE:	05/01/2025
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Chryscena M Unangst		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff handles day care children in a rough manner.
Staff does not ensure day care children's diapering needs are being met.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Erwin Tjhia met with Director, Chryscena M Unangst to deliver findings of the complaint investigation regarding the above allegations. There were 53 children and 9 staff during the visit.

Throughout the course of the investigation, LPA conducted interviews, observation, and obtained pertinent information. It was alleged that staff handles day care children in a rough manner. The interview with staff and director revealed that children were never handled in rough manner. LPA’s observation revealed that teacher treated children kindly and respectfully. Parents’ interview also revealed that children were happy at the facility. The interview also revealed that they did not has any concern regarding the allegation.

Report Continue on 809-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Erwin Tjhia
LICENSING EVALUATOR SIGNATURE:	DATE: 05/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 53-CC-20250319153350

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: LEARNING JUNGLE WEST SACRAMENTO	FACILITY NUMBER: 574500316
	VISIT DATE: 05/01/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Moreover, the facility was also alleged that Staff does not ensure day care children's diapering needs are being met. Staff interview and records review revealed that children’s diapers were constantly checked and changed as necessary. The interview and record revealed also no children were ever left in soiled diaper for long time. Parent’s interview revealed that they did not has any concern with diapering issues.

Based on the information obtained throughout the course of this investigation the above allegations, LPA Tjhia determined that the allegations were found to be UNSUBSTANTIATED, meaning although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview was conducted. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Erwin Tjhia
LICENSING EVALUATOR SIGNATURE:	DATE: 05/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2