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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 574500316
Report Date: 10/29/2025
Date Signed: 10/29/2025 11:16:35 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/02/2025 and conducted by Evaluator Erwin Tjhia
COMPLAINT CONTROL NUMBER: 53-CC-20251002164120
FACILITY NAME:LEARNING JUNGLE WEST SACRAMENTOFACILITY NUMBER:
574500316
ADMINISTRATOR:UNANGST, CHRYSCENA MFACILITY TYPE:
850
ADDRESS:2475 HIGGINS ROADTELEPHONE:
(916) 371-4644
CITY:WEST SACRAMENTOSTATE: CAZIP CODE:
95691
CAPACITY:99CENSUS: 21DATE:
10/29/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Chryscena M UnangstTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Facility staff left child in a soiled pull up diaper
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Erwin Tjhia met with Director, Chryscena M Unangst to deliver findings of the complaint investigation regarding the above allegation. LPA observed 21 children supervised by 3 staff.

It was alleged that Facility staff left a child in a soiled pull up diaper. Throughout the course of the investigation, LPA obtained pertinent documents and conducted interviews with director, staff, children, and parents. The interview revealed that due to the classroom being fully potty-trained program, the staff were not aware of the child was arriving and wearing a pull up diaper on the day of the incident when commuting to the facility. Interview revealed that the child was on the same pullup diaper all day at the facility.

Based on the information obtained during the investigation the evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. The following Title 22 Deficiency is being cited on the subsequent 9099-D page. A Notice of Site Visit was provided and should remain posted for a period of 30 days for parental review
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Erwin Tjhia
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 53-CC-20251002164120
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: LEARNING JUNGLE WEST SACRAMENTO
FACILITY NUMBER: 574500316
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/28/2025
Section Cited
CCR
101223(a)(2)
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101223(a)(2): The licensee shall ensure that each child is accorded with the following personal rights: 2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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Facility will submit a written plan to ensure the child’s need for help and assistance during potty is properly met.
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This requirement was not met as the facility staff was not aware a child was wearing pullup diaper on the day of the incident, as a result the child was left on a same pullup diaper throughout the day and it was soiled. This pose a potential health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Erwin Tjhia
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2