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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 574501142
Report Date: 02/25/2026
Date Signed: 02/25/2026 02:37:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2026 and conducted by Evaluator Lauren Scott
COMPLAINT CONTROL NUMBER: 53-CC-20260130102447
FACILITY NAME:YMCA OF THE EAST BAY - WOODLAND ELCFACILITY NUMBER:
574501142
ADMINISTRATOR:SANDRA TORRES HERNANDEZFACILITY TYPE:
860
ADDRESS:1285 LEMEN AVETELEPHONE:
(530) 668-9622
CITY:WOODLANDSTATE: CAZIP CODE:
95776
CAPACITY:79CENSUS: DATE:
02/25/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Sandra Torres HernandezTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Child sustained injuries due to lack of supervision
Staff do not ensure clothing and shoes are kept dry
Staff left child in soiled diaper for an extended period of time
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lauren Scott met with Director, Sandra Torres Hernandez, to deliver the findings of the complaint investigation regarding the above allegations.
During the course of the investigation, LPA Scott conducted interviews and obtained information pertaining to the allegations. It was alleged that children sustained injuries due to lack of supervision. It was also alleged staff did not ensure clothing and shoes were kept dry, as well as children were left in a soiled diaper.
Due to conflicting information obtained throughout the course of this investigation, the above allegations could not be substantiated or dismissed. Regarding injuries, facility provided reports to LPA that are shared with parents. Protocols for changing of soiled clothing and diapers were also shared with LPA. Although the allegations may have happened and/or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the finding is UNSUBSTANTIATED.
Exit interview was conducted. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chayntel Hunter
LICENSING EVALUATOR NAME: Lauren Scott
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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