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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 577000755
Report Date: 08/04/2026
Date Signed: 08/04/2026 01:50:47 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2026 and conducted by Evaluator Jill Nakagawa
COMPLAINT CONTROL NUMBER: 21-AS-20260702081049
FACILITY NAME:E & J GRIFFIN FAMILY CARE HOMEFACILITY NUMBER:
577000755
ADMINISTRATOR:GABRIELA ECHEVARRIAFACILITY TYPE:
735
ADDRESS:106 CASELLI CTTELEPHONE:
(530) 795-5938
CITY:WINTERSSTATE: CAZIP CODE:
95694
CAPACITY:6CENSUS: 4DATE:
08/04/2026
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:June Penny, House ManagerTIME COMPLETED:
01:50 PM
ALLEGATION(S):
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Personal rights
Facility is not clean
Insufficient staffing
Facility staff not dispensing medication as prescribed
INVESTIGATION FINDINGS:
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On 8/4/2026 Licensing Program Analyst (LPA) Nakagawa arrived unannounced to continue an investigation and deliver findings regarding the allegations listed above and met with House Manager June Penny to discuss the findings.
The complaint alleges that personal rights are being violated. The complainant states that the clients’ needs are not being adequately met: insufficient food, lack of privacy, insufficient showers, staff yelling at clients. LPA Nakagawa conducted interviews with all clients and found that 4 of 4 clients felt that their needs were being met. 4 of 4 clients stated that they were happy at the facility, there was plenty of food, they did have privacy and that they could bathe by either bath or shower (their choice) and that staff did not yell at them.
Continued on 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Jill Nakagawa
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20260702081049
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: E & J GRIFFIN FAMILY CARE HOME
FACILITY NUMBER: 577000755
VISIT DATE: 08/04/2026
NARRATIVE
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(Continued from 9099)
LPA conducted interviews with 3 staff and asked if there were any concerns that clients' personal rights were being violated by any other staff. 3 of 3 staff stated there were no personal rights being violated.  LPA conducted an inspection of the facility and found there was adequate perishable and nonperishable food.  An examination of the expiration dates found there were no expired foods in storage at the time of visit.  In addition, LPA requested receipts of grocery purchases and found that an adequate amount of food was purchased for the four clients in residence at the facility, including fresh fruits and vegetables on a regular and continuous basis.  Based on the interviews of clients and staff and the inspection of the facility and the review of grocery receipts the allegation that clients’ personal rights are not being observed is Unsubstantiated.  Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The complaint alleges that the facility is not clean.  LPA Nakagawa has inspected the facility on multiple occasions (2/23/2026. 3/19/2026, 7/2/2026 and 8/4/2026) and found the facility to be clean, orderly and well-maintained therefore the allegation that the facility is not clean is unsubstantiated.  Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The complaint alleges that there is insufficient staffing.  The complainant states that there are  ongoing staffing concerns and there are routinely insufficient staff members and the house manager is left alone from approximately 6:00 p.m. to 10:00 p.m.  LPA Nakagawa interviewed three staff members who stated that there were no staffing issues as well as reviewed the clients' service plans, which indicate no clients require a one to one.   House Manager stated that there was sufficient staff and provided a copy of the staff schedule which indicates that there is sufficient staff coverage.  Based on interviews with staff, house manager, Administrator and review of staff schedule the allegation that there is insufficient staffing is unsubstantiated.  Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The complaint alleges that Facility staff are not dispensing medication as prescribed. The complainant states clients are being over-medicated by staff (S1) in an effort to reduce client behaviors.  A review of medication administration records (MAR) found that PRNs were dispensed as prescribed by physician and the pill count was correct.  Based on review of MAR and medication count the allegation that Facility staff are not dispensing medication as prescribed is Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.
No citations issued.
SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Jill Nakagawa
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026
LIC9099 (FAS) - (06/04)
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