<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 577000881
Report Date: 07/07/2026
Date Signed: 07/07/2026 04:52:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2026 and conducted by Evaluator Jill Nakagawa
COMPLAINT CONTROL NUMBER: 21-AS-20260304160315
FACILITY NAME:ATRIA COVELL GARDENSFACILITY NUMBER:
577000881
ADMINISTRATOR:KARRIE SILVEYFACILITY TYPE:
740
ADDRESS:1111 ALVARADO AVETELEPHONE:
(530) 756-0700
CITY:DAVISSTATE: CAZIP CODE:
95616
CAPACITY:210CENSUS: 150DATE:
07/07/2026
UNANNOUNCEDTIME BEGAN:
10:05 AM
MET WITH:Administrator Rick Ziese-DulayTIME COMPLETED:
04:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Due to lack of staffing proper lifting practices were not being implemented, resulting in resident being injured.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Nakagawa arrived unannounced to complete an investigation regarding the above allegation. LPA met with Administrator Rick Ziese-Dulay to review the findings of the investigation.

The complaint alleges that “Due to lack of staffing proper lifting practices were not being implemented, resulting in resident being injured.” The complainant states that at the end of January 2026 resident R1 was not properly assisted, resulting in injury. The complainant stated that due to insufficient staffing, R1 was often assisted by only one (1) caregiver when R1 required two (2) or more staff for safe transfers.

(Continued on 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Jill Nakagawa
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20260304160315
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: ATRIA COVELL GARDENS
FACILITY NUMBER: 577000881
VISIT DATE: 07/07/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(Continued from 9099)

LPA reviewed assessments and R1’s physician’s report (dated 11/18/2024) which state R1 was a standby assist for bathing and dressing; and indicates that R1 was considered non-ambulatory and used a walker and wheelchair; able to independently transfer to and from bed. Internal care notes indicate that on 1/21/2026 R1’s responsible party was contacted to discuss R1 needing a higher level of care due to changes in cognition, not ambulatory status.

Staffing records indicate that on 1/25/2026, the date of R1’s reported fall, there were two (2)med. techs and two (2)care staff scheduled for the AM and PM shifts. Incident Report submitted to the Department indicates that on 1/25/2026 R1 had an unwitnessed fall. Complainant states it was witnessed by a caregiver, who was helping R1 with their walker. Based on LPA’s record review and interviews, prior to R1’s fall of 1/25/2026, R1 was considered a standby assist to help with bathing and dressing/activities of daily living (ADLs), not ambulation.

The complaint alleges that the facility did not dispense medication as prescribed. This allegation investigated under complaint #21 AS 20260204155138 and #21 AS 20260225125201.

Based on a review of records, prior to the fall of 1/25/2026, R1 was a standby assist for certain ADLs and able to access and use their walker and wheelchair independently. Therefore, the allegation that “Due to lack of staffing proper lifting practices were not being implemented, resulting in resident being injured” is unsubstantiated. Although the allegation may have occurred there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Jill Nakagawa
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2