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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 577004611
Report Date: 06/03/2026
Date Signed: 06/03/2026 04:54:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/09/2026 and conducted by Evaluator Jill Nakagawa
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20260409132446
FACILITY NAME:V & P TRUONG CARE HOME, LLCFACILITY NUMBER:
577004611
ADMINISTRATOR:TRUONG, VANFACILITY TYPE:
735
ADDRESS:3755 CASTAIC COURTTELEPHONE:
(916) 730-5810
CITY:WEST SACRAMENTOSTATE: CAZIP CODE:
95691
CAPACITY:4CENSUS: 4DATE:
06/03/2026
UNANNOUNCEDTIME BEGAN:
04:40 PM
MET WITH:Van Truong, Administrator/LicenseeTIME COMPLETED:
04:55 PM
ALLEGATION(S):
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Staff inappropriately touched resident
INVESTIGATION FINDINGS:
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On June 3, 2026, Licensing Program Analyst (LPA) Nakagawa arrived unannounced for the purpose of delivering complaint investigation findings and was greeted by Peter Truong, Licensee. During the course of the investigation, LPA toured the facility, reviewed client records, interviewed staff and clients, and made observations.

Reporting Party (RP) alleges client (C1) was touched inappropriately by staff (S1). Interviews and a review of client records revealed insufficient evidence to substantiate the allegation of staff inappropriately touched resident. It is alleged that approximately six (6) months ago, S1 had accidentally touched C1 inappropriately. The Department interviewed C1 who was adamant that the touch was accidental. C1 further stated that they feel safe with the care and does not believe S1 has acted inappropriately.

(Continued on 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Jill Nakagawa
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20260409132446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: V & P TRUONG CARE HOME, LLC
FACILITY NUMBER: 577004611
VISIT DATE: 06/03/2026
NARRATIVE
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(Continued from 9099)

S1denies intentionally touching C1 inappropriately. Independent investigations conducted by the West Sacramento Police Department also concluded that there was not enough evidence to initiate an investigation. Therefore, the allegation of " Staff inappropriately touched resident” is unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Jill Nakagawa
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2