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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 585000698
Report Date: 04/21/2021
Date Signed: 04/21/2021 05:46:43 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/22/2020 and conducted by Evaluator Mai Thao
PUBLIC
COMPLAINT CONTROL NUMBER: 25-AS-20200922121113
FACILITY NAME:PRESTIGE ASSISTED LIVING AT MARYSVILLEFACILITY NUMBER:
585000698
ADMINISTRATOR:STRAHL, BRANDYFACILITY TYPE:
740
ADDRESS:515 HARRIS STREETTELEPHONE:
(530) 749-1786
CITY:MARYSVILLESTATE: CAZIP CODE:
95901
CAPACITY:72CENSUS: DATE:
04/21/2021
UNANNOUNCEDTIME BEGAN:
04:30 PM
MET WITH:Audre Smith, AdministratorTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff violated resident's rights by posting a video of residents onto social media
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mai Thao conducted an unannounced complaint telephone call to the facility on today’s date and spoke with Audre Smith, Administrator. LPA explained the purpose of this call is to delivered findings for the above allegation. LPA explained the reason a physical visit was not conducted was due to COVID-19.

LPA delivered these findings as follows.

(See 9099-C….)
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Rayna L BrysonTELEPHONE: (530) 895-5991
LICENSING EVALUATOR NAME: Mai ThaoTELEPHONE: (530) 895-5805
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 25-AS-20200922121113
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926
FACILITY NAME: PRESTIGE ASSISTED LIVING AT MARYSVILLE
FACILITY NUMBER: 585000698
VISIT DATE: 04/21/2021
NARRATIVE
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Staff violated resident's rights by posting a video of residents onto social media

This incident was self-reported by the facility on 8/19/2020, in which the Department conducted a case management on 8/19/2020. The Department was able to obtain a copy of the video footage that was posted on Staff 2 (S2) personal social media and observed that Staff 1 (S1) and Staff 2 (S2) recorded Resident 1 (R1). Based on interviews obtained from the facility, S1 and S2 admitted that they recorded R1 and that it was posted on S2’s social media. Former Administrator Brandy Strahl, stated that this was against facility policy. Brandy stated that S1 and S2 were on administrative leave and were terminated. Brandy confirmed that S1 and S2 were no longer employed at the facility. Based on LPAs observations and interviews and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Deficiencies are being cited today from CCR §87468.1(a)(1) and H&S §1569.58(a)(2) listed on the attached LIC9099D. Violation resulting in conduct inimical is under review by the Department and additional administrative actions may occur. Appeal rights were discussed and provided along with a copy of this report.

Exit interview conducted and a copy of this report was sent to Audre Smith, Administrator, via e-mail. ONE copy to be signed to keep at the facility and ONE copy to signed and returned to LPA.

SUPERVISOR'S NAME: Rayna L BrysonTELEPHONE: (530) 895-5991
LICENSING EVALUATOR NAME: Mai ThaoTELEPHONE: (530) 895-5805
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 25-AS-20200922121113
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

FACILITY NAME: PRESTIGE ASSISTED LIVING AT MARYSVILLE
FACILITY NUMBER: 585000698
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/21/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
04/22/2021
Section Cited
CCR
87468.1(a)(1)
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87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons.

This requirement was not met as evidenced by:
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Licensee agrees to submit in a plan by 4/22/2021 explaining how Licensee can ensure resident rights are not violated.
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Based on interviews and records review, the licensee did not ensure that R1 was accorded dignity because S1 and S2 recorded R1 without R1’s permission and posted it on S2’s personal social media account.
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Licensee agrees to hold training with staff by 4/29/2021 and submit documentation to LPA by 4/30/2021
Deficiency Dismissed
Type A
04/22/2021
Section Cited
HSC
1569.58(a)(2)
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1569.58 Persons prohibited from…holding certain positions or employment..(a) The department may prohibit any person from being a…member…and may further prohibit any licensee from...continuing the employment of…any employee…who has done any of the following: (2) Engaged in conduct that is inimical to the health, morals, welfare, or safety of either an individual in or receiving services from the facility, or the people of the State of California.
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Licensee agrees to have training to ensure the health, morals, welfare, or safety of either an individual in or receiving services from the facility, or the people of the State of California. The Licensee will send in documentation to LPA by 4/30/2021
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This requirement was not met as evidenced by:

Based on interviews and records review, S1 and S2 engaged in conduct that is inimical to the health, morals, welfare, or safety of R1 who reside at the facility by recording R1 and posting it on S2’s personal social media account.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Rayna L BrysonTELEPHONE: (530) 895-5991
LICENSING EVALUATOR NAME: Mai ThaoTELEPHONE: (530) 895-5805
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/22/2020 and conducted by Evaluator Mai Thao
PUBLIC
COMPLAINT CONTROL NUMBER: 25-AS-20200922121113

FACILITY NAME:PRESTIGE ASSISTED LIVING AT MARYSVILLEFACILITY NUMBER:
585000698
ADMINISTRATOR:STRAHL, BRANDYFACILITY TYPE:
740
ADDRESS:515 HARRIS STREETTELEPHONE:
(530) 749-1786
CITY:MARYSVILLESTATE: CAZIP CODE:
95901
CAPACITY:72CENSUS: DATE:
04/21/2021
UNANNOUNCEDTIME BEGAN:
04:30 PM
MET WITH:Audre Smith, AdministratorTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
4
5
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7
8
9
Staff are mismanaging resident medications
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mai Thao conducted an unannounced complaint telephone call to the facility on today’s date and spoke with Audre Smith, Administrator. LPA explained the purpose of this call is to delivered findings for the above allegation. LPA explained the reason a physical visit was not conducted was due to COVID-19.



LPA delivered these findings as follows.


(See 9099-C….)
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Rayna L BrysonTELEPHONE: (530) 895-5991
LICENSING EVALUATOR NAME: Mai ThaoTELEPHONE: (530) 895-5805
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 25-AS-20200922121113
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926
FACILITY NAME: PRESTIGE ASSISTED LIVING AT MARYSVILLE
FACILITY NUMBER: 585000698
VISIT DATE: 04/21/2021
NARRATIVE
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Staff are mismanaging resident medications

Based on interviews with staff, Staff 3 (S3), Staff 4 (S4), and Staff 5 (S5) stated in interviews that they have never given residents their medications all at once during their shift. S3, S4, and S5 stated that the facility uses an E-MAR (Electronic-Medication Administration Records) Program that prompt the staff an hour before a medication is scheduled to be given. Staff stated that they are not able to administer any medications before it pops up on the computer screen. LPA reviewed the facility’s medication policy and it also states in the policy that the facility uses an E-MAR and that staff must verified that the E-MAR and medication information matches before administering. S5 stated in interviews that S5 have never gave R1 all R1’s medications during S5’s shift. Residents stated in interviews that staff manages their medications properly. Resident 2 (R2) and Resident 3 (R3) stated in interviews that staff gives them their medications at their scheduled times and never administer all their medications all at once during a shift. LPA interviewed the Health Service Director (HSD) and Expression Director, who oversee the care staff and medication technician. HSD and Expression Director stated in interviews that the facility utilizes an E-MAR to record that medications were administered. HSD and Expression Director stated that staff are trained to only give medications as prescribed at the scheduled time. HSD and Expression Director stated that they are not aware of an incident when a resident was given all their medication during a shift. Administrator Audre Smith also confirms this in interviews. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No citations were observed for this allegation. Exit interview conducted. A copy of this report was sent to Audre Smith, Administrator, via e-mail. ONE copy to be signed to keep at the facility and ONE copy to signed and returned to LPA.

SUPERVISOR'S NAME: Rayna L BrysonTELEPHONE: (530) 895-5991
LICENSING EVALUATOR NAME: Mai ThaoTELEPHONE: (530) 895-5805
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 5