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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 585404669
Report Date: 04/14/2025
Date Signed: 04/14/2025 11:07:16 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2025 and conducted by Evaluator Laura Chavez
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20250303120559

FACILITY NAME:VITAL, DELFINA FAMILY CHILD CARE HOMEFACILITY NUMBER:
585404669
ADMINISTRATOR:VITAL, DELFINAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 749-2431
CITY:MARYSVILLESTATE: CAZIP CODE:
95901
CAPACITY:13CENSUS: 3DATE:
04/14/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Delfina VitalTIME COMPLETED:
09:45 AM
ALLEGATION(S):
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Unsafe transportation methods used with children in care
INVESTIGATION FINDINGS:
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On 4/14/2025, at 9:15am, Licensing Program Analyst (LPA) Laura Chavez conducted a complaint inspection and met with licensee Delfina Vital. It was alleged that unsafe transportation methods are used with children in care, specifically, the licensee transports children under age 8, seat belted in the front seat. Licensee denied the allegation and stated that children under the age of 8 are buckled in car seats located in the back seat.

On 3/10/2025, an interview was conducted with A1 between 12:40pm - 12:52pm denied the allegation and stated that children under the age of 8 are securely seat-belted in the back seat and the licensee uses the appropriate car seats according to the age and weight of each child.

On 3/10/2025, interviews were conducted with Child # 1 (C1) and Child #2 (C2) between 1:07pm - 1:24pm, stating they are seat belted in car seats when being transported by the licensee. C1 and C2 said they see other children in car seats; however, both were unsure if any child sits in the front passenger seat.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 13-CC-20250303120559
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: VITAL, DELFINA FAMILY CHILD CARE HOME
FACILITY NUMBER: 585404669
VISIT DATE: 04/14/2025
NARRATIVE
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On 3/10/2025, an interview with Parent #1 (P1) was conducted between 1:21pm - 1:28pm denied the allegation and stated that, to the best of their knowledge, the licensee provides safe transportation by using the appropriate care seats and or seat belts required by law when transporting children in care.

On 4/2/2025, interviews were conducted with Parent #2 (P2), Parent #3 (P3), Parent #4 (P4), and Parent #5 (P5), between 10:50am – 4:54pm.

P3 stated they have observed their children transported in car seats, booster seats, and in seat belts according to their age and weight. P3 stated they did not know if any child was being transported without the proper restraint.

P2, P4, and P5 denied knowing whether any child is being transported without the proper restraints.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

An exit interview was conducted, and the report was reviewed with Licensee Delfina Vital. Appeal rights were provided, and a Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Laura Chavez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5