075600352-2-6-2026-15-AS-HHUL-DRUVGP-20260304152553

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 075600352
Report Date: 02/06/2026
Date Signed: 02/06/2026 05:25:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/02/2026 and conducted by Evaluator James Sampair

PUBLIC

COMPLAINT CONTROL NUMBER: 15-AS-20260202212822

FACILITY NAME:	ATRIA WALNUT CREEK		FACILITY NUMBER:	075600352
ADMINISTRATOR:	ANTHONY JONES		FACILITY TYPE:	740
ADDRESS:	1400 MONTEGO		TELEPHONE:	(925) 938-6611
CITY:	WALNUT CREEK	STATE: CA	ZIP CODE:	94598
CAPACITY:	200	CENSUS: 136	DATE:	02/06/2026
		UNANNOUNCED	TIME BEGAN:	01:45 PM
MET WITH:	Executive Director Anthony Jones, Sr.		TIME COMPLETED:	05:30 PM

ALLEGATION(S):

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Staff did not provide resident an itemized billing statement with cost of services.
Staff do not treat resident with dignity or respect.

INVESTIGATION FINDINGS:

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On 2/6/2026, at 1:45 PM, Licensing Program Analyst (LPA) James Sampair arrived unannounced at the facility to investigate the allegations above. Upon entry into the facility, the LPA identified himself and stated the purpose of the visit to Executive Director (ED) Anthony Jones, Sr.

The complaint alleges that staff did not provide resident an itemized billing statement with cost of services.
The LPA interviewed Witnesses W1 and W2 by phone, met with the ED, and remotely met with Regional Care Director Alisa Salluce via Microsoft Teams. The LPA reviewed the Assisted Living Care Services and Rates form and the Resident Functional Needs Service Plan that were provided to the complainant. Together, the Assisted Living Care Services and Rates form and the Resident Functional Needs Service Plan provide the cost and the services to be provided to the resident. The data collected does not support the allegation.

Continued on LIC 9099-C. . . .

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Harpreet Humpal
LICENSING EVALUATOR NAME: James Sampair
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 15-AS-20260202212822

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612

FACILITY NAME: ATRIA WALNUT CREEK	FACILITY NUMBER: 075600352
	VISIT DATE: 02/06/2026

NARRATIVE

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. . . .Continued from LIC 9099

The complaint alleges that staff do not treat resident with dignity or respect..

The LPA interviewed Witnesses W1 and W2 by phone, met with the ED, and interviewed Staff S1 in person. When asked if they or any other staff refer to residents as “baby”, both the ED and S1 said no. When asked if they or any other staff refer to a resident's undergarments as diapers, both the ED and S1 said no.The ED said that whenever a staff member makes an error like that, they are pulled aside and their error is corrected by a director. They both said that many residents refer to undergarments as diapers, but staff refer to them as briefs or pull-ups, without correcting residents. S1 said that she does everything she can to help R1 to feel comfortable and well cared for during her time assisting her with changing her briefs and going to bed, including the pulling up the covers and getting the television remote control in the right place so she can find it easily when she is in bed. The data collected does not support the allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove them; therefore, the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided.

SUPERVISORS NAME: Harpreet Humpal
LICENSING EVALUATOR NAME: James Sampair
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2026

LIC9099 (FAS) - (06/04)

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