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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 075600352
Report Date: 03/25/2026
Date Signed: 03/25/2026 03:23:36 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2026 and conducted by Evaluator James Sampair
COMPLAINT CONTROL NUMBER: 15-AS-20260318084207
FACILITY NAME:ATRIA WALNUT CREEKFACILITY NUMBER:
075600352
ADMINISTRATOR:ANTHONY JONESFACILITY TYPE:
740
ADDRESS:1400 MONTEGOTELEPHONE:
(925) 938-6611
CITY:WALNUT CREEKSTATE: CAZIP CODE:
94598
CAPACITY:200CENSUS: 134DATE:
03/25/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Executive Director Anthony Jones, Sr.TIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Licensee is not ensuring faucets used by residents for personal care deliver hot water
INVESTIGATION FINDINGS:
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On 03/25/2026, at 8:30 AM, Licensing Program Analyst (LPA) James Sampair arrived at the facility unannounced to investigate the allegation above. Upon entry into the facility, the LPA identified himself and stated the purpose of the visit to Staff Member Gianna "Gigi" MyerExecutive Director (ED) Anthony Jones, Sr.

The complaint alleges the Licensee is not ensuring faucets used by residents for personal care deliver hot water.
The LPA measured the maximum hot water temperature in the rooms of Residents R1, R2, R3, R4, and R5. Two of the measure ments were from the second floor and one from the first, third, and fourth floors of the facility. The measurements were collected from 9:07 AM to 10:50 AM. The readings collected were in a range between 105.0 and 111.5 degrees Fahrenheit.

Continued on LIC 9099-C. . . .
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Harpreet Humpal
LICENSING EVALUATOR NAME: James Sampair
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 15-AS-20260318084207
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND ASC, 1515 CLAY STREET, STE. 310
OAKLAND, CA 94612
FACILITY NAME: ATRIA WALNUT CREEK
FACILITY NUMBER: 075600352
VISIT DATE: 03/25/2026
NARRATIVE
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. . . .Continued from LIC 9099

The LPA interviewed R1, R2, R3, R4, and R5 about experiences with their use of hot water. R1 stated that they wanted hotter water than the 9:07 AM reading of 108.8. They stated that it was not hot enough according to state regulation; it should have been at least 110 degrees. After the LPA informed them that the minimum temperature of hot water in this type of facility was 105.0 degrees, they asked that he return to measure again when it's usually colder. When the LPA returned at 10:50 AM, the reading was higher, at 111.5 degrees, to which they commented, "I guess my hot water is okay." R5 stated "most of us have had a problem at one time or another with the hot water", but was pleased to know that theirs was over the minimum temperature. R2, R3, and R4 all said they had not had a problem with the hot water being hot enough.



The data collected does not support the allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove it; therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report provided.

SUPERVISORS NAME: Harpreet Humpal
LICENSING EVALUATOR NAME: James Sampair
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2