093615348-7-24-2024-03-CC-NDUY-D7PPK2-20240731112226

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 093615348
Report Date: 07/24/2024
Date Signed: 07/24/2024 09:58:14 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2024 and conducted by Evaluator Erwina Pascual-Golamco

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20240528211637

FACILITY NAME:	KID'S TOWN INFANT AND TODDLER PRESCHOOL CC		FACILITY NUMBER:	093615348
ADMINISTRATOR:	WILTCHER, STEPHANIE		FACILITY TYPE:	830
ADDRESS:	3460 ROBIN LANE		TELEPHONE:	(530) 677-0201
CITY:	CAMERON PARK	STATE: CA	ZIP CODE:	95682
CAPACITY:	24	CENSUS: 14	DATE:	07/24/2024
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Resa Aldrich		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

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Staff is mishandling the daycare children while in care
Staff yells at the daycare children while in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Licensee, Resa Aldrich, to deliver findings. Throughout the course of the investigation, LPA toured the facility, observed staff provide care to children, reviewed documentation, and conducted interviews. Interviews revealed that staff hold and sing to daycare children to calm them down, give them attention, check on them to see their needs, get down to their level, and demonstrate and model desired behavior as needed. Staff are also receiving additional training and coaching to enable them to meet the needs of all children in care. LPA Interviews, observation, and facility documentation failed to corroborate the allegation that staff is mishandling the daycare children while in care and staff yells at the daycare children while in care. Although the alleged violation may have happened or are valid, the preponderance of evidence standard has not been met to fully prove or disprove that it did or did not occur, therefore, it is UNSUBSTANTIATED.

This report was reviewed with Director, and an exit interview was conducted. Appeal Rights were provided and a Notice of Site Visit (NOS) was provided to Director, who will post it for a period of 30 days for parental review.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Natalie Dunaway	TELEPHONE: (916) 584-3508
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco	TELEPHONE: (916) 206-1524
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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