<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103808389
Report Date: 05/23/2025
Date Signed: 09/05/2025 09:19:46 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2025 and conducted by Evaluator Pa Kou Vue
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20250402123801
FACILITY NAME:BLUFF VIEW PRIVATE PRESCHOOL OF FRESNOFACILITY NUMBER:
103808389
ADMINISTRATOR:ROXAN TUTELIANFACILITY TYPE:
850
ADDRESS:7805 N PALM AVETELEPHONE:
(559) 431-5437
CITY:FRESNOSTATE: CAZIP CODE:
93711
CAPACITY:160CENSUS: DATE:
05/23/2025
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Roxan TutelianTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Unqualified staff providing care to day care children.
Staff did not ensure they were not out of ratio.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/05/2025, Licensing Program Analyst (LPA) Pa Kou Vue and Licensing Program Manager (LPM) Joe Pacheco conducted an unannounced inspection to amend 05/23/2025’s LIC9099 report. LPA and LPM met with Director Roxan Tutelian and explained the purpose of today’s visit. Director accompanied LPA and LPM on a tour of facility both inside and outside and took a census.

During the course of the investigation, LPA made classroom observations, conducted interviews, and reviewed records.

On 04/11/2025, Director Roxan Tutelian accompanied LPA on a tour of the facility. Director and LPA confirmed the following classroom counts: Room 1: 17 Preschoolers, 1 Teacher, 2 Aides, Room 2: 28 Preschoolers, 1 Teacher, 2 Aides, Room 3: 19 Preschoolers, 1 Teacher, 1 Aide, Room 4: 26 Preschoolers, 1 Teacher, 2 Aides, Room 5: 29 Preschoolers, 1 Teacher, 2 Aides, and Room 6: 23 Preschoolers, 1 Teacher, 1 Assistant.

Continued on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jose Penate
LICENSING EVALUATOR NAME: Pa Kou Vue
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20250402123801
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: BLUFF VIEW PRIVATE PRESCHOOL OF FRESNO
FACILITY NUMBER: 103808389
VISIT DATE: 05/23/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 4/25/25, Director Roxan Tutelian provided documentation for staff qualifications including transcripts and proof of work experience. An additional review of the documentations provided indicated that the staff present on 4/11/25, S4, S7, S10, S12, S15, S17 and S19 meet the regulatory requirements for a fully qualified teacher and S5, S8, S13, S16, and S18 meet the regulatory requirements for a qualified aide. Some staff members have taken or is enrolled in CHDEV or ECE courses; however, the course(s) did not meet the educational requirements per the department's regulation. The remaining staff S1, S2, S3, S6, S9, S11 and S14 did not meet regulatory requirements for a qualified teacher or aide.

Due to the additional records review conducted, it was determined that an error was made in the previous LIC9099 report. The above reflects an updated list of 3 additional qualified teachers and 1 qualified aide; therefore, civil penalties assessed during a Case Management – Plan of Correction (POC) inspection conducted on 06/09/2025 in the total amount of $3,400.00 are not warranted and has been rescinded.

LPA informed Director Roxan Tutelian even with the 3 additional qualified teachers and 1 qualified aide, 4 out of 6 classrooms are still operating out of ratio on 04/11/2025 and this was due to unqualified staff providing care and supervision to children in care. The preponderance of evidence standards has been met; therefore, these allegations are deemed to be SUBSTANTIATED.

LPA reviewed the Department’s regulations regarding 101216.1 - teacher qualifications, 101216.2 - teacher-aide qualifications, and 101216.3 - teacher-child ratio with Director Roxan and was provided printouts. Director stated she understood.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiencies are cited on the attached LIC 9099D).

LPA Pa Kou Vue informed Director Roxan Tutelian that this report dated 05/23/2025 documents two Type A citations which shall be posted for 30 consecutive days as there are immediate risks to the health, safety, or personal rights of children in care. Also, LPA Pa Kou Vue informed Director to provide a copy of this licensing report dated 05/23/2025 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A copy of the Fact Sheet - Child Care Parent Notification Requirements and a copy of LIC 9224 Acknowledgement of Receipt of Licensing Reports was given to Director Roxan Tutelian.

An exit interview conducted with Director Roxan Tutelian. A copy of this report and Appeal Rights were provided and discussed. A Notice of Site Visit Form was posted to parent's board and must remain posted for 30 days.

SUPERVISORS NAME: Jose Penate
LICENSING EVALUATOR NAME: Pa Kou Vue
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 04-CC-20250402123801
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: BLUFF VIEW PRIVATE PRESCHOOL OF FRESNO
FACILITY NUMBER: 103808389
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/23/2025
Section Cited
CCR
101216.1(b)
1
2
3
4
5
6
7
(b) Prior to employment, a teacher shall meet the requirements of (b)(1) or (b)(2) below:

This requirement is not met as evidenced by:

Based on LPA record review, the licensee did not comply with the section cited above. On 04/25/2025, Director Roxan submitted copies of transcripts
1
2
3
4
5
6
7
Director Roxan Tutelian reviewed regulation CCR 101216.1(b) and stated she will immediately ensure that all staff utilized as teachers and teacher aides meet the regulatory requirements as of start of business 5/27/2025. Director stated she will create a classroom staffing plan that meets
8
9
10
11
12
13
14
and work experience documentation of the 16 staff present on 04/11/2025 and it was determined that 3 staff met requirements as qualified teachers along with 3 as qualified aides. This poses an immediate risk to the health, safety or personal rights of children in care.
8
9
10
11
12
13
14
all regulatory requirements for teacher/teacher aide requirements and ratios for all classrooms by 5/30/2025. LPA will conduct an unannounced inspection after 5/30/2025 to review classroom staffing plan and ensure that staff providing care and supervision are qualified per Title 22 regulations.
Type A
05/23/2025
Section Cited
CCR
101216.3(b)(1)
1
2
3
4
5
6
7
(b) The licensee may use teacher aides in a teacher-child ratio of one teacher and one aide for every 15 children in attendance. (1) A ratio of one fully qualified teacher (as specified in Section 101216.1(c) and one aide for every 18 children in attendance in a preschool program is allowed when the aide meets the qualifications specified in Section 101216.2(d).

This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Director Roxan reviewed regulation CCR 101216.3(b)(1), and stated she will immediately ensure that all staff utilized as teachers and teacher aides meet the regulatory requirements as of start of business 5/27/2025. Licensee states she will create a classroom staffing plan that meets all regulatory requirements
8
9
10
11
12
13
14
Based on LPA observations, interviews and records review the licensee did not comply with the section cited above. During 4/11/25's inspection there were 16 teaching staff present and 142 Preschoolers in 6 classrooms. Due to unqualified staff not meeting regulatory requirements 6 out of 6 classrooms were out of ratio. This poses an immediate risk to the health, safety or personal rights of children in care.
8
9
10
11
12
13
14
 for teacher/teacher aide requirements and ratios for all classrooms by 5/30/2025. LPA will conduct an unannounced inspection after 5/30/2025 to review classroom staffing plan and ensure that staff providing care and supervision are qualified per Title 22 regulations.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Pa Kou Vue
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3