Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 123006679
Report Date: 07/24/2018
Date Signed: 07/30/2018 05:28:39 AM


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2018 and conducted by Evaluator Patricia Pacheco
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20180430105203
FACILITY NAME:RAINBOW JUNCTION CHILDREN'S CENTER-P/SFACILITY NUMBER:
123006679
ADMINISTRATOR:MAKAKOA, JACKIEFACILITY TYPE:
850
ADDRESS:1660 NEWBURY RD SUITE ETELEPHONE:
(707) 725-5755
CITY:FORTUNASTATE: CAZIP CODE:
95540
CAPACITY:49CENSUS: 23DATE:
07/24/2018
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Lisa ArmstrongTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff failed to adequately supervise children resulting in a child hitting another child.
Staff failed to report communicable disease outbreak.
Staff are operating out of ratio.
The facility is not maintained clean and sanitary.
INVESTIGATION FINDINGS:
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A subsequent complaint inspection was conducted at the facility by Licensing Program Analyst (LPA) Patricia Pacheco for the purpose of delivering findings for a complaint investigation that was opened on 05/04/18. It was alleged that the facility failed to adequately supervise children resulting in a child hitting another child. LPA Pacheco met with the director and discussed the allegation. The director continued to deny the allegation and stated that children are always supervised appropriately and that no children in care have sustained any significant injuries inflicted by other children in care. During the previous inspection on 05/04/18 from 7:30 am to 9:45 am, LPA observed staff to be appropriately supervising children in care and children to be interacting appropriately with one another. During the investigation, child, staff and witness interviews were conducted. It was corroborated that no children have been witnessed to hit other children in care due to lack of supervision. Based on the available information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is unsubstantiated.
***continued on LIC9099C***
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin McKayTELEPHONE: (530) 895-2660
LICENSING EVALUATOR NAME: Patricia PachecoTELEPHONE: 530-895-5886
LICENSING EVALUATOR SIGNATURE:

DATE: 07/26/2018
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/26/2018
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 13-CC-20180430105203
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: RAINBOW JUNCTION CHILDREN'S CENTER-P/S
FACILITY NUMBER: 123006679
VISIT DATE: 07/24/2018
NARRATIVE
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It has been alleged that the staff failed to report a communicable disease outbreak to the children’s responsible parties. LPA met with the director and discussed the allegation. The director stated that there was a recent outbreak but that all responsible parties were immediately notified verbally and via posted signs as soon as the staff became aware of it. During the initial inspection on 05/04/18, LPA observed that there were signs regarding the outbreak posted on the inside of the front door of the facility. During the investigation, staff and witness interviews were conducted and it was corroborated that the children’s responsible parties were notified with the signs posted on the front door, via group text notifications, on the facility’s social media pages and verbally by staff. Based on the available information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is unsubstantiated.

It has been alleged that the staff are operating out of ratio. LPA met with the director and discussed the allegation. The director stated that there are transition times and drop off times when children are walking from one room across to the other but that there are always sufficient staff. During the initial investigation visit on 05/04/18, LPA observed that there was sufficient staff available to supervise the amount of children in care. LPA observed that children were transitioned between two classrooms to ensure that the staff to child ratio was being met at all times. During the investigation, interviews were conducted. It was corroborated that there were sufficient staff available to maintain regulation ratios throughout the day. Personnel reports and child count logs were reviewed on 05/08/18, and LPA observed that sufficient qualified staff and aides were schedules to work based on the number of children being cared for each day. Based on the available information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is unsubstantiated.

It was alleged that the facility is not maintained clean and sanitary. LPA met with the director and discussed the allegation. The director stated that the facility is cleaned daily and as needed throughout the day. The director showed LPA a cleaning schedule that staff follow throughout the day and week. LPA observed that all areas accessible to children in care appeared clean and sanitary. Witness interviews were conducted and it was corroborated that the facility is maintained clean and sanitary. Based on the available information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is unsubstantiated.
SUPERVISOR'S NAME: Erin McKayTELEPHONE: (530) 895-2660
LICENSING EVALUATOR NAME: Patricia PachecoTELEPHONE: 530-895-5886
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2018
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2018
LIC9099 (FAS) - (06/04)
Page: 2 of 2