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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 153808357
Report Date: 11/15/2024
Date Signed: 11/15/2024 02:07:58 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2024 and conducted by Evaluator Christopher Burnias
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20240924145643
FACILITY NAME:HEIR FORCE ACADEMYFACILITY NUMBER:
153808357
ADMINISTRATOR:RASH, BILLY J.FACILITY TYPE:
850
ADDRESS:4755 GOSFORD ROADTELEPHONE:
(661) 664-1066
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93313
CAPACITY:75CENSUS: 20DATE:
11/15/2024
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Leann LongTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff spoke inappropriately towards the daycare children
INVESTIGATION FINDINGS:
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On 11/15/2024, An unannounced complaint inspection was conducted by Licensing Program Analyst (LPA), Christopher Burnias. Director, Shelby Rash was not at the facility during the time of inspection but LPA was able to communicate with Director via telephone call. Director designated Assistant Director, Leann Long to be present during the review of report and has been authorized by Director to sign the report. LPA toured the facility and census was taken. The purpose of today’s inspection is to deliver findings for the above allegation. During the course of the investigation, LPA interviewed staff, parents, children, reviewed and obtained facility records, and conducted observation of the facility.

**Continued on LIC 9099-C**
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Christopher Burnias
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 57-CC-20240924145643
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: HEIR FORCE ACADEMY
FACILITY NUMBER: 153808357
VISIT DATE: 11/15/2024
NARRATIVE
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Based on the investigation conducted through interviews, and facility observations, LPA determined that Staff 1 (S1) has spoken to children inappropriately on several occasions. Interviews with Parents, Facility Staff, along with LPA’s direct observations revealed that S1 speaks to children in a sarcastic, chastising, and degrading manner that violates the personal rights of children in care. S1 was observed shaming children for having an accident and wetting themselves; telling children that they are too old to be having accidents and that it is nasty. S1 was also observed rejecting a child wanting to be “patted” during nap time telling a child that they are too big for that and that they do not pat kids that don’t listen. S1 was observed asking a child if they were blind in a sarcastic manner.

Based upon observations, and information gathered through interviews, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED.

Per Title 22 Division 12 Chapter 1 of the California Code of Regulations the following deficiency is being cited on the attached LIC 9099D.

An exit interview conducted with Assistant Director, Leann Long in person and with Director Shelby Rash during live phone call.
A copy of this report and Appeal Rights were provided and discussed with Assistant Director, Leann Long and Director, Shelby Rash. A Notice of Site Visit Form is to be posted to parent's board and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISOR'S NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Christopher Burnias
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 57-CC-20240924145643
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: HEIR FORCE ACADEMY
FACILITY NUMBER: 153808357
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/15/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/22/2024
Section Cited
CCR
101223(a)(1)
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(a) The licensee shall ensure that each child is accorded the following personal rights:(1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by LPA witnessing S1 speak to a child inappropriately (See report for details).
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Director will conduct meeting with all staff together as well as one on one to remind staff of appropriate and inapproprate conduct and provide staff with regulations relating to the Personal Rights of children in care. Director will email LPA with signed meeting agenda for each staff member.
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This poses a potential risk to the health, safety, or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Christopher Burnias
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2024 and conducted by Evaluator Christopher Burnias
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20240924145643

FACILITY NAME:HEIR FORCE ACADEMYFACILITY NUMBER:
153808357
ADMINISTRATOR:RASH, BILLY J.FACILITY TYPE:
850
ADDRESS:4755 GOSFORD ROADTELEPHONE:
(661) 664-1066
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93313
CAPACITY:75CENSUS: 20DATE:
11/15/2024
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Leann LongTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff mishandled a daycare child while in care
INVESTIGATION FINDINGS:
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On 11/15/2024, An unannounced complaint inspection was conducted by Licensing Program Analyst (LPA), Christopher Burnias. Director, Shelby Rash was not at the facility during the time of inspection, but LPA was able to communicate with Director via telephone call. Director designated Assistant Director, Leann Long to be present during the review of report and has been authorized by Director to sign the report. LPA toured the facility and census was taken. The purpose of today’s inspection is to deliver findings for the above allegation. During the course of the investigation, LPA interviewed staff, parents, children, reviewed and obtained facility records, and conducted observation of the facility. Interviews revealed inconsistencies as to whether or not staff mishandled a daycare child. S1 denied the allegations.

**Continued on LIC 9099-C**
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Christopher Burnias
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 57-CC-20240924145643
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: HEIR FORCE ACADEMY
FACILITY NUMBER: 153808357
VISIT DATE: 11/15/2024
NARRATIVE
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The investigation revealed through interviews, that although the above allegations may have happened or are valid, there is not a preponderance of evidence at this time to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiency is cited during today's visit.

An exit interview was conducted with Assistant Director, Leann Long in person and with Director Shelby Rash during live phone call.
A copy of this report and Appeal Rights were provided and discussed with Assistant Director, Leann Long and Director, Shelby Rash.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISOR'S NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Christopher Burnias
LICENSING EVALUATOR SIGNATURE:

DATE: 11/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/15/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5