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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157804795
Report Date: 01/29/2024
Date Signed: 01/29/2024 04:12:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. #200A
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2023 and conducted by Evaluator Christopher Larios
PUBLIC
COMPLAINT CONTROL NUMBER: 32-CR-20231114151618
FACILITY NAME:YOUTH QUEST GUIDANCE CENTERFACILITY NUMBER:
157804795
ADMINISTRATOR:MARIO BARRONFACILITY TYPE:
733
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:6CENSUS: 5DATE:
01/29/2024
UNANNOUNCEDTIME BEGAN:
10:49 AM
MET WITH:Jamacia SmithTIME COMPLETED:
11:49 AM
ALLEGATION(S):
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Staff physically assaulted youth while in care.
INVESTIGATION FINDINGS:
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On 1/26/24 at 10:49 AM, Licensing Program Analyst (LPA) Christopher Larios conducted a follow up complaint inspection to the Short Term Residential Therapeutic Program (STRTP). During the inspection LPA Larios met with Director Jamacia Smith. The purpose of the inspection was to deliver findings regarding the above mentioned complaint allegation. The allegation was investigated by Community Care Licensing Division (CCLD) Investigations Bureau (IB) State Investigator (SI) Mariana Lomeli.

During the course of the investigation, SI Lomeli conducted interviews with four staff, two administrators, three facility clients, and others between 12/05/23 and 1/11/24. SI Lomeli also obtained a Bakersfield Police Department report on 11/29/23 and reviewed the STRTP Program Statement on 12/14/23. On 11/22/23, LPA Larios conducted a record review and obtained copies of the LIC500, LIC9020, needs and service plan, special incident reports, staff identification, job description, discipline policy, and training records.
Continued on page 2
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISOR'S NAME: Gustavo GarciaTELEPHONE: (323) 980-4921
LICENSING EVALUATOR NAME: Christopher LariosTELEPHONE: (323) 213-1250
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 32-CR-20231114151618
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. #200A
MONTEREY PARK, CA 91754
FACILITY NAME: YOUTH QUEST GUIDANCE CENTER
FACILITY NUMBER: 157804795
VISIT DATE: 01/29/2024
NARRATIVE
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The Department received a complaint alleging a facility staff (S1) assaulted a youth while in care. On November 14, 2023, a facility client (FC1) was observed with a red/purple bruise on his face that resembled a shoe imprint, and a red bruise on his upper left shoulder. It was alleged that on the previous night, S1 thrust FC1’s face into a headboard, and threw FC1 to the ground and stepped on his face. S1 denied the allegation and stated that on the evening of 11/13/23, due to aggressive behaviors, he placed FC1 in a prone restraint. Statements obtained from interviews conducted with staff did not support the allegation. Record review revealed law enforcement interviewed pertinent individuals regarding the alleged assault. There were no witnesses to the reported incidents.

Based on information gathered from interviews conducted and records reviewed, the allegation is unsubstantiated. Although the allegation may have happened or is valid the standard of the preponderance of evidence was not met. A copy of this report and confidential names form LIC811 dated 1/29/24 were given to the above-mentioned facility representative. No deficiencies were cited. Exit interview conducted.
SUPERVISOR'S NAME: Gustavo GarciaTELEPHONE: (323) 980-4921
LICENSING EVALUATOR NAME: Christopher LariosTELEPHONE: (323) 213-1250
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2