Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 192002652
Report Date: 05/07/2018
Date Signed 05/07/2018 05:02:30 PM


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/26/2018 and conducted by Evaluator Raul Navarro
COMPLAINT CONTROL NUMBER: 33-CC-20180426151431
FACILITY NAME:TORRES FAMILY CHILD CAREFACILITY NUMBER:
192002652
ADMINISTRATOR:ROSA TORRESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 404-5219
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:14CENSUS: 15DATE:
05/07/2018
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Rosa TorresTIME COMPLETED:
05:18 PM
ALLEGATION(S):
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Staff operate out of ratio.
INVESTIGATION FINDINGS:
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An unannounced Complaint Investigation was conducted on this day by Licensing Program Analyst (LPA) Raul Navarro in regards to the allegation above. LPA met with Licensee Rosa Torres who guided LPA on a tour of the indoors and outdoors of the home.

Upon arrival to the facility, LPA observed that the Licensee and her three assistants with a census of 18 children in care. Licensee stated to LPA that her daughter was visiting and three of the children were hers. LPA informed Licensee that she is still operating out of capacity even if her daughter's three children were not included in the census. LPA explained to Licensee that since her daughter's children were with the day-care children, they are also part of the census.


*Report continues on LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Raul NavarroTELEPHONE: 323-981-3388
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2018
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2018
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20180426151431
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TORRES FAMILY CHILD CARE
FACILITY NUMBER: 192002652
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/07/2018
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/08/2018
Section Cited
HSC
102416.5(a)
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Staffing Ratio and Capacity.

The capacity specified on the license shall be the maximum number of children for whom care can be provided.

Upon arrival, LPA Navarro observed 18
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Licensee will no longer care for child #10. Licensee will also have her daughters three children away from the child-care when she visits.
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children in the day-care with the Licensee and three assistants.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Raul NavarroTELEPHONE: 323-981-3388
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2018
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2018
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 33-CC-20180426151431
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: TORRES FAMILY CHILD CARE
FACILITY NUMBER: 192002652
VISIT DATE: 05/07/2018
NARRATIVE
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LPA Navarro was unable to speak with the complainant due to complainant's decision to remain anonymous. LPA spoke with Licensee who agreed that she was out of capacity. Licensee asked LPA if they can take care of more children since they have three assistants. LPA Navarro informed Licensee that she can only care for 14 children, as her license indicates.

Per disclosures made by the Licensee and observations of the LPA upon arrival, it was determined that the facility has been operating out of ratio and capacity.

The preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations, Title 22 Staffing Ratio and Capacity 102416.5(e) is being cited on the attached LIC 9099-D.

A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). Acknowledgement of Receipt (LIC 9224 form) must be maintained in each child’s file immediately upon receipt from parent. Licensee was provided with a copy of the Acknowledgement of Receipt of Licensing Reports (LIC 9224) Form during this visit.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted with the Licensee, during which appeal rights were given and explained. A copy of the Appeal Rights was provided. The Licensee’s signature on this report acknowledges receipt of rights.

Report ends- Page 2 of 2
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Raul NavarroTELEPHONE: 323-981-3388
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2018
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2018
LIC9099 (FAS) - (06/04)
Page: 2 of 3