Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197418675
Report Date: 09/06/2018
Date Signed: 09/06/2018 11:48:52 AM


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/31/2018 and conducted by Evaluator Sabrina Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20180831160840

FACILITY NAME:BRIGHT HORIZONS@OCEAN PARKFACILITY NUMBER:
197418675
ADMINISTRATOR:ESCORPISO, MARY JANEFACILITY TYPE:
830
ADDRESS:3350 OCEAN PARK BLVD.,STE.100TELEPHONE:
(310) 452-1919
CITY:SANTA MONICASTATE: CAZIP CODE:
90405
CAPACITY:48CENSUS: 29DATE:
09/06/2018
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:Joy Meyer, Field Director and Silvia Hernandez, Assistant Center DirectorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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9
-Facility operating out of ratio
INVESTIGATION FINDINGS:
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On 09/06/2018 at 08:20 am, Licensing Program Analyst (LPA) Sabrina Martinez arrived at Bright Horizon's at Ocean Park for the purpose of investigating the above mentioned allegations. LPA met with Joy Meyer, Field Director and discussed the purpose of the visit.

LPA observed a total of 29 infants and 12 staff members present during this inspection. LPA verified that all adults present have obtained criminal record clearances and are associated to the facility. During today's inspection, LPA observed tha following teacher-child ratio:

Classroom 1: 4 infants being supervised by 2 teachers
Classroom 2: 4 infants being supervised by 2 teachers
Classroom 3: 4 infants being supervised by 2 teachers
Classroom 4: 8 infants being supervised by 3 teachers
Classroom 5: 9 infants being supervised by 3 teachers
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Sharalyn Jenkins-SweetenTELEPHONE: (424) 301-3054
LICENSING EVALUATOR NAME: Sabrina MartinezTELEPHONE: (424) 301-3059
LICENSING EVALUATOR SIGNATURE:

DATE: 09/06/2018
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/06/2018
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 30-CC-20180831160840
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: BRIGHT HORIZONS@OCEAN PARK
FACILITY NUMBER: 197418675
VISIT DATE: 09/06/2018
NARRATIVE
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On 09/06/2018, LPA Sabrina Martinez conducted interviews with facility staff. LPA also obtained copies of the infant's sign in and sign out sheets as well as facility staff's timecards for the period of 08/27/18-08/31/18.

Based on LPA's observations, interviews conducted and information gathered throughout the course of the inspection, the allegation that facility operated out of ratio was unsubstantiated. Unsubstantiated- a finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegation occurred.

An exit interview was conducted and a copy of this report was provided to Silvia Hernandez, Assistant Center Director.
SUPERVISOR'S NAME: Sharalyn Jenkins-SweetenTELEPHONE: (424) 301-3054
LICENSING EVALUATOR NAME: Sabrina MartinezTELEPHONE: (424) 301-3059
LICENSING EVALUATOR SIGNATURE:

DATE: 09/06/2018
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/06/2018
LIC9099 (FAS) - (06/04)
Page: 4 of 4