197419619-11-18-2020-30-CC-VBAA-BVH32X-20201118165241

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197419619
Report Date: 11/17/2020
Date Signed: 11/18/2020 10:31:13 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/13/2020 and conducted by Evaluator Lourdes Castellanos

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20200513125634

FACILITY NAME:	CREATIVE HANDS LEARNING ACADEMY		FACILITY NUMBER:	197419619
ADMINISTRATOR:	NATASHA MADISON		FACILITY TYPE:	830
ADDRESS:	2320 W. MARTIN LUTHER KING BVD		TELEPHONE:	(323) 389-8014
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90008
CAPACITY:	14	CENSUS: 8	DATE:	11/17/2020
		UNANNOUNCED	TIME BEGAN:	02:45 PM
MET WITH:	Natasha Madison		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Personal Rights :
Alegation 1-Facility staff handled infant in a rough manner.
Alegation 3-Staff hit day-care child.
Alegation 4-Staff did not keep facility free of hand foot and mouth disease.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Due to the Safer at Home Order issued by California State Governor Newsom, on 11/17/2020 at 2;45 pm, Licensing Program Analyst (LPAs) Lourdes Castellanos, conducted a Tele-Conference with Director Natasha Madison, for the purpose of concluding the investigation regarding the above allegations. During the investigation, LPA Castellanos and Hill conducted interviews, with the Director, staff, parents, and reviewed child care policies and records on 5/21/2020, 06/03/2020, and 06/24/2020.

LPA Castellanos attempted to verify the allegations, given that the witnesses (Director, Authorized Representative, and the parent of C1, C2, and C3) recanted the allegations. However, LPA Castellanos has been unable to reach the parties to verify that they were recanting the allegations.

Allegation 1 and 3 - Representatives, parents, and staff interviewed stated they have never seen or heard of teachers rough handling or yelling at the children while in the facility. On 11/03/2020 LPA interviewed Authorized Representative of C1 who stated that the child is still attending the facility Monday-Friday from 8:30am to 4pm.
continues-LIC 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Victor Bautista	TELEPHONE: (424) 301-3008
LICENSING EVALUATOR NAME: Lourdes Castellanos	TELEPHONE: (424) 301-3066
LICENSING EVALUATOR SIGNATURE:	DATE: 11/17/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 30-CC-20200513125634

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CREATIVE HANDS LEARNING ACADEMY	FACILITY NUMBER: 197419619
	VISIT DATE: 11/17/2020

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

The Authorized Representative stated she observes C1 excited and happy during drop off. The Authorized Representative also stated she has daily communication from the staff about C1’s daily activities, has never had an issues with the facility, and has never observed bruises or marks on C1.”On 6/24/2020, LPAs Castellanos and Hill received records from the Director revealing that infant staff completed trainings on 5/6/2020 pertaining to children’s challenging behaviors, child discipline, and children’s personal rights.

Allegation 4 - Evidence provided to LPA Castellanos include photos that did not include a date or a diagnosis by a physician. Interviews with staff and parents revealed that the facility was not recently exposed to hand, foot, and mouth disease. The Director provided LPA Castellanos with a notification letter that would be given to the parents in the event of exposure.

Based on records reviewed, documents obtained, observations, and interviews conducted by the Department on the allegations were found to be Unsubstantiated. Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred.

An exit interview was conducted. A copy of this report (LIC9099, LIC 9099C) and a Notice of Site visit was emailed to Director Natasha Madison. It has been explained that a reply to the email shall be considered a substitute for the hard-copy signature.

SUPERVISOR'S NAME: Victor Bautista	TELEPHONE: (424) 301-3008
LICENSING EVALUATOR NAME: Lourdes Castellanos	TELEPHONE: (424) 301-3066
LICENSING EVALUATOR SIGNATURE:	DATE: 11/17/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2020

LIC9099 (FAS) - (06/04)

Page: 2 of 2