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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419688
Report Date: 06/18/2024
Date Signed: 06/18/2024 11:23:52 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/13/2024 and conducted by Evaluator Elicia Calvillo
COMPLAINT CONTROL NUMBER: 58-CC-20240213112838
FACILITY NAME:AUSTIN FAMILY CHILD CAREFACILITY NUMBER:
197419688
ADMINISTRATOR:AUSTIN, LATIESHAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 333-4647
CITY:LOS ANGELESSTATE: CAZIP CODE:
90008
CAPACITY:14CENSUS: DATE:
06/18/2024
UNANNOUNCEDTIME BEGAN:
09:04 AM
MET WITH:Aiyana Graham, AssistantTIME COMPLETED:
11:45 AM
ALLEGATION(S):
1
2
3
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5
6
7
8
9
Licensee does not reside in daycare home.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/18/2024 at 09:04 AM, Licensing Program Analyst (LPA) Elicia Calvillo conducted an unannounced complaint inspection to the above facility to deliver complaint findings. LPA met with Aiyana Graham, Assistant, who guided LPA on a tour of the inside and outside of the facility. There were 6 children and 1 staff upon arrival. At 09:40 AM, Latiesha Austin, Licensee arrived and completed the tour.

During today’s visit, LPA addressed the allegation that the licensee does not reside in daycare home.

The allegation that the Licensee does not reside in daycare home, has been found to be unsubstantiated. LPA observed off limit rooms and obtained statement from licensee. On 02/15/2024 and 06/18/2024, on both occasions licensee arrived after LPA’s arrival.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/13/2024 and conducted by Evaluator Elicia Calvillo
COMPLAINT CONTROL NUMBER: 58-CC-20240213112838

FACILITY NAME:AUSTIN FAMILY CHILD CAREFACILITY NUMBER:
197419688
ADMINISTRATOR:AUSTIN, LATIESHAFACILITY TYPE:
810
ADDRESS:3542 HOMELAND DRIVETELEPHONE:
(323) 333-4647
CITY:LOS ANGELESSTATE: CAZIP CODE:
90008
CAPACITY:14CENSUS: DATE:
06/18/2024
UNANNOUNCEDTIME BEGAN:
09:04 AM
MET WITH:Aiyana Graham, AssistantTIME COMPLETED:
11:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee is operating over capacity.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/18/2024 at 09:04 AM, Licensing Program Analyst (LPA) Elicia Calvillo conducted an unannounced complaint inspection to the above facility to deliver complaint findings. LPA met with Aiyana Graham, Assistant, who guided LPA on a tour of the inside and outside of the facility. There were 6 children and 1 staff upon arrival. At 09:40 AM, Latiesha Austin, Licensee arrived and completed the tour.

During today’s visit, LPA addressed the allegation that the licensee is operating over capacity.

The allegation that the Licensee is operating over capacity, is found to be unsubstantiated. LPA obtained sign in and sign out sheets from February 2024 and did not find any day the facility was operating over capacity. LPA conducted visits on 02/15/2024 and 06/18/2024 and did not observe the facility operating over capacity.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 58-CC-20240213112838
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: AUSTIN FAMILY CHILD CARE
FACILITY NUMBER: 197419688
VISIT DATE: 06/18/2024
NARRATIVE
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2
3
4
5
6
7
8
9
10
11
12
13
14
15
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27
28
29
30
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32
Based on LPA’s investigation, documents obtained, and statement obtained, it has been determined that the complaint alleging Licensee is operating over capacity is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and report and appeal rights was reviewed with Latiesha Austin, Licensee.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 58-CC-20240213112838
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: AUSTIN FAMILY CHILD CARE
FACILITY NUMBER: 197419688
VISIT DATE: 06/18/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on LPA’s investigation, documents obtained, and statement obtained, it has been determined that the complaint alleging licensee does not reside in daycare home is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and report and appeal rights was reviewed with Latiesha Austin, License
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4