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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197419836
Report Date: 09/18/2025
Date Signed: 09/18/2025 02:22:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2025 and conducted by Evaluator Cristina Castellanos
COMPLAINT CONTROL NUMBER: 30-CC-20250624161041
FACILITY NAME:LAUNCHING PAD, THEFACILITY NUMBER:
197419836
ADMINISTRATOR:WOOD, MARGARETFACILITY TYPE:
830
ADDRESS:3707 DOOLITTLE DRIVETELEPHONE:
(310) 536-0243
CITY:REDONDO BEACHSTATE: CAZIP CODE:
90278
CAPACITY:72CENSUS: 41DATE:
09/18/2025
UNANNOUNCEDTIME BEGAN:
12:47 PM
MET WITH:Teresa Antonelli - DirectorTIME COMPLETED:
02:35 PM
ALLEGATION(S):
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Personal Rights: Staff did not keep the facility free from an outbreak.
INVESTIGATION FINDINGS:
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On 09/18/2025 Licensing Program Analyst (LPA) Cristina Castellanos made an unannounced visit to the above-mentioned facility for the purpose of delivering complaint findings. Upon arrival, LPA met with Business Manager Tiara Stevens and stated the purpose for the visit. Shortly after Director Teresa Antonelli met with LPA.

During today’s tour of the facility LPA observed the following: 18 Infants in care with 6 staff members & 23 toddlers with 7 staff members. In total there were 41 children in care with 13 staff members providing care and supervision.

On 06/30/2025 Licensing Program Analyst (LPA) Cristina Castellanos arrived at the above-mentioned facility for the purpose of investigating the above-mentioned allegations.
Continue
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250624161041
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LAUNCHING PAD, THE
FACILITY NUMBER: 197419836
VISIT DATE: 09/18/2025
NARRATIVE
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During the course of the investigation LPA requested and reviewed the following documents: Children's Roster, Staff Roster, Infant & Toddler Daily Schedule and the Bright Horizons Family Guide. Moreover, LPA obtained pertinent information and documentation regarding the allegations.

On 08/29/2025 LPA concluded interviews with all the relevant parties.

Based on observation, interviews and record review, no information revealed that staff did not keep the facility free from an outbreak. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Director Teresa Antonelli. A copy of this report and appeal rights were discussed and left with the Director. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2