197609117-9-13-2021-31-AS-JAPL-C76LSR-20210924090106

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197609117
Report Date: 09/13/2021
Date Signed: 09/13/2021 04:54:40 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/13/2020 and conducted by Evaluator Ashley Smith

COMPLAINT CONTROL NUMBER: 31-AS-20200413143815

FACILITY NAME:	SILVERADO SENIOR LIVING - CALABASAS		FACILITY NUMBER:	197609117
ADMINISTRATOR:	GIUNTO, TAYLOR		FACILITY TYPE:	740
ADDRESS:	25100 CALABASAS RD		TELEPHONE:	(818) 222-1000
CITY:	CALABASAS	STATE: CA	ZIP CODE:	91302
CAPACITY:	110	CENSUS: 57	DATE:	09/13/2021
		UNANNOUNCED	TIME BEGAN:	10:40 AM
MET WITH:	Taylor Giunto		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Facility does not provide a safe environment
Facility staff lack training

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Ashley Smith arrived unannounced for a subsequent complaint visit. The LPA met with Taylor Giunto and explained the reason for the visit. During the initial virtual visit on 4/22/2020, LPA Kelly Dulek interviewed Taylor Giunto and requested records. During today’s visit, the LPA conducted a records review at 11:00 a.m. and conducted staff interviews from 10:44 a.m. – 3:20 p.m.

Regarding the allegation: Facility does not provide a safe environment
It was alleged that residents and staff are being hurt by aggressive, combative residents, which further creates an unsafe environment. Interviews confirmed that there were some residents that displayed aggressive behaviors, but it may be due to their dementia diagnosis and the staff employ different methods to ensure that residents do not pose a danger to themselves or others. Staff communicated that if residents display aggressive behaviors, they will either give the resident space, employ the assistance of another staff member to aid in resident care, or will alert management. Staff also recognized that aggressive behaviors may be a result of a medical concern, to which they would then elevate the concern to the facility nursing staff.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Jeralyn Ann Pfannenstiel	TELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley Smith	TELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:	DATE: 09/13/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/13/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20200413143815

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: SILVERADO SENIOR LIVING - CALABASAS	FACILITY NUMBER: 197609117
	VISIT DATE: 09/13/2021

NARRATIVE

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It was also communicated that staff understand that the aggressive behavior is a result of the dementia diagnosis and is not perceived as a personal attack, and that understanding is reinforced in training and in understanding the varied needs of the residents in the community. In general, it was communicated that the community did its best to foster a safe environment. Based on the information obtained, there is insufficient evidence to support the claim that the facility does not provide a safe environment. This allegation is deemed Unsubstantiated at this time.

Regarding the allegation: Facility staff lack training

It was alleged that staff were not properly trained. During today’s visit, the LPA conducted a file review from 11:00 a.m. – 11:45 a.m., and reviewed ten staff files, all of which were randomly selected. The file review revealed that the direct care staff had, at minimum, twenty hours of training within the past twelve months. The training included the required eight hours of dementia care training and the four hours of training which were specific to postural supports, hospice care, and restricted health conditions. File reviews also revealed that staff may complete a competency quiz to test the comprehension and understanding of the training topic(s). Said quizzes are not required by regulation. Staff interviews revealed that staff felt properly trained to perform their job duties and expressed that staff felt equipped to manage aggressive behaviors. Based on the investigation, there is insufficient evidence to support the claim that facility staff lack training. This allegation is deemed Unsubstantiated at this time.

No deficiencies cited. Exit interview conducted. A copy of the report was issued.

SUPERVISOR'S NAME: Jeralyn Ann Pfannenstiel	TELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley Smith	TELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:	DATE: 09/13/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/13/2021

LIC9099 (FAS) - (06/04)

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