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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198003115
Report Date: 08/27/2025
Date Signed: 08/27/2025 11:09:20 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2025 and conducted by Evaluator Joanne Solorio Campos
COMPLAINT CONTROL NUMBER: 33-CC-20250624112754
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198003115
ADMINISTRATOR:GARCIA, MELISSAFACILITY TYPE:
830
ADDRESS:1175 VIA VERDETELEPHONE:
(909) 592-2220
CITY:SAN DIMASSTATE: CAZIP CODE:
91773
CAPACITY:44CENSUS: DATE:
08/27/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Melissa Garcia, DirectorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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- Staff did not supervise children resulting in injury
INVESTIGATION FINDINGS:
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On Wednesday, August 27, 2025 Licensing Program Analysts (LPA) Joanne Solorio-Campos conducted an unannounced site inspection to deliver the findings of the above complaint allegations. This inspection is to ensure the health and safety standards as required by the regulations governing child care centers are met. Upon arrival, LPA disclosed the reason for the visit and was met by Director Melissa, who guided LPA on a tour of the facility. During today’s visit there was a total of xx children and xx staff.

Allegation states that “Staff did not supervise children resulting in injury.” During the investigation, licensing staff conducted interviews with staff, parents and the reporting party and obtained pertinent documents, which included photos provided by RP of their child’s injury which was a clear bite mark that had indented teeth marks and bruising with a circular shape.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joanne Solorio Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20250624112754
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198003115
VISIT DATE: 08/27/2025
NARRATIVE
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During Staff #1 and Staff #2 interviews it was disclosed that Child #1 has previous incidents of the same nature and had mentioned to administration that Child #1 required more engaging activities where a classroom change would be better suited. In addition, staff tried to ensure a teacher was always positioned near the child to prevent the biting incidents from occurring. However, it was stated that on this occasion the teacher moved away, leaving the child unsupervised for short period of time, which resulted in Child #1 was able to bite Child #2. Staff was not able to observe the child biting only once they head Child #2 react. Per Director’s interview, it was stated that the facility does not have a current written biting plan in place for Child #1 and it was only after the incident that Child #1 was moved to another classroom.

During parent interviews, it was disclosed that several parents reported their children had been bitten while enrolled in both the InfantB classroom and Toddlers classroom in which Child #1 has been placed. Due to confidentiality, parents interviewed were not able to identify child that was biting; however, the feedback indicates that biting has been a recurring concern in multiple classrooms where Child #1 has been enrolled.

Based on LPA’s observation, interviews and reviewing documentation, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22, Division 12, Chapter 1 101229 Responsibility for Providing Care and Supervision) are being cited on the attached LIC 9099-D.

LPA’s informed Director Melissa Garcia that this report dated 8/27/25 documents 1 Type B citation, which shall be posted for 30 consecutive days as there is a potential risk to the health, safety, or personal rights of children in care.
SUPERVISOR'S NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joanne Solorio Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20250624112754
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198003115
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/27/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/26/2025
Section Cited
CCR
101229(a)
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The licensee shall provide care and supervision as necessary to meet the children's needs.

This requirement is not met as evidenced by:
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Per Director, the facility has purchased and provided teething toys for the child and has since transferred the child to another classroom to better fit their needs.
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Based on interview and documentation, Licensee did not provide the supervision necessary in the classroom resulting in children getting injured. This is a potential risk to the health, safety, and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joanne Solorio Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2025 and conducted by Evaluator Joanne Solorio Campos
COMPLAINT CONTROL NUMBER: 33-CC-20250624112754

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198003115
ADMINISTRATOR:GARCIA, MELISSAFACILITY TYPE:
830
ADDRESS:1175 VIA VERDETELEPHONE:
(909) 592-2220
CITY:SAN DIMASSTATE: CAZIP CODE:
91773
CAPACITY:44CENSUS: DATE:
08/27/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Melissa Garcia, DirectorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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2
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9
Personal rights staff did not prevent harm/injruy for other children
INVESTIGATION FINDINGS:
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On Wednesday, August 27, 2025 Licensing Program Analysts (LPA) Joanne Solorio-Campos conducted an unannounced site inspection to deliver the findings of the above complaint allegations. This inspection is to ensure the health and safety standards as required by the regulations governing child care centers are met. Upon arrival, LPA disclosed the reason for the visit and was met by Director Melissa, who guided LPA on a tour of the facility. During today’s visit there was a total of 53 children and 10 staff.

Allegation states that “Personal rights staff did not prevent harm/injury for other children”. During the investigation, licensing staff conducted interviews with staff, parents and the reporting party and obtained pertinent documents.

During Staff #1 and Staff #2 interviews it was disclosed that Child #1 has previous incidents of the same nature and staff tried to ensure a teacher was always positioned near the child to prevent the biting incidents from occurring. Staff stated that they provide Child #1 with teething toys when appropriate and necessary to redirect the behavior. Although staff reported that during the incident in question, the supervising teacher had moved away briefly, they immediately returned to intervene. Per Director’s interview, it was disclosed that additional teething toys have been purchased for the child and LPA observed these during the investigation. Child #1’s parent has also been provided with resources regarding biting behaviors. The director also stated that they have spoken with the parent directly to collaborate on strategies to support Child #1.

During parent interviews, some reported that their child has been bitten in either the InfantB classroom or Toddler Classroom and some parents stated that staff was monitoring certain children’s behavior. However, parents also expressed that overall, they remain satisfied with the care and services their children receive at the facility due to the great communication regarding incidents from the staff.
The Reporting Party (RP) stated that the injury Child #2 received was not as described by the staff. RP stated she had to go in and talk to the administration about the incident and since the incident occurred, Child #1 was transferred to another classroom. RP stated she is very happy with the facility and RP just wants to ensure the facility follows all appropriate protocols.

Based on LPA’s observation, interviews and reviewing documentation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegation is unsubstantiated.
Staff have demonstrated awareness of the behavior and have taken preventative measures, including providing teething toys and developed a supervision plan to mitigate Child #1’s biting.

Exit interview was conducted with Director Melissa Garcia. Appeal rights were provided and discussed. Notice of site visit was provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joanne Solorio Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20250624112754
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198003115
VISIT DATE: 08/27/2025
NARRATIVE
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During Staff #1 and Staff #2 interviews it was disclosed that Child #1 has previous incidents of the same nature and staff tried to ensure a teacher was always positioned near the child to prevent the biting incidents from occurring. Staff stated that they provide Child #1 with teething toys when appropriate and necessary to redirect the behavior. Although staff reported that during the incident in question, the supervising teacher had moved away briefly, they immediately returned to intervene. Per Director’s interview, it was disclosed that additional teething toys have been purchased for the child and LPA observed these during the investigation. Child #1’s parent has also been provided with resources regarding biting behaviors. The director also stated that they have spoken with the parent directly to collaborate on strategies to support Child #1.

During parent interviews, some reported that their child has been bitten in either the InfantB classroom or Toddler Classroom and some parents stated that staff was monitoring certain children’s behavior. However, parents also expressed that overall, they remain satisfied with the care and services their children receive at the facility due to the great communication regarding incidents from the staff.
The Reporting Party (RP) stated that the injury Child #2 received was not as described by the staff. RP stated she had to go in and talk to the administration about the incident and since the incident occurred, Child #1 was transferred to another classroom. RP stated she is very happy with the facility and RP just wants to ensure the facility follows all appropriate protocols.

Based on LPA’s observation, interviews and reviewing documentation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegation is unsubstantiated.
Staff have demonstrated awareness of the behavior and have taken preventative measures, including providing teething toys and developed a supervision plan to mitigate Child #1’s biting.

Exit interview was conducted with Director Melissa Garcia. Appeal rights were provided and discussed. Notice of site visit was provided.
SUPERVISOR'S NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joanne Solorio Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5