198016423-9-17-2024-33-CC-CGAN-D9QUKP-20241004153926

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198016423
Report Date: 09/17/2024
Date Signed: 09/17/2024 04:58:56 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/03/2024 and conducted by Evaluator Cynthia Reyes

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20240703124957

FACILITY NAME:	KIDDIE ACADEMY OF GLENDORA		FACILITY NUMBER:	198016423
ADMINISTRATOR:	BETH HOLMES		FACILITY TYPE:	850
ADDRESS:	1339 SOUTH GRAND AVENUE		TELEPHONE:	(626) 691-0242
CITY:	GLENDORA	STATE: CA	ZIP CODE:	91740
CAPACITY:	96	CENSUS: 39	DATE:	09/17/2024
		UNANNOUNCED	TIME BEGAN:	08:31 AM
MET WITH:	Michelle Wennerberg		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Personal Rights: Day-care child was not accorded dignity in his/her personal relationships with staff.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Cynthia Reyes conducted an unannounced site inspection to present the findings of the above complaint allegation. This inspection is to ensure the health and safety standards as required by the regulations governing child care centers are met. LPA met with Michelle Wennerberg, Regional Director. Licensee/director Beth Holmes took LPA on a tour of the facility. Staff names and census of children in care on this date were documented.

During the course of this investigation, LPA conducted Interviews, and received and reviewed documents.
Personal Rights. Day-care child was not accorded dignity in his/her personal relationships with staff. Per complainant, a staff member threatened to wash a child stamp off her hand because the child stood up without being told to. Per interview and written declaration from the staff member, it was stated that she told the child to choose a play center to go to or she will remove the stamp by the count of 3.

Continue on next page

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Christina Gabelman	TELEPHONE: (323) 981-3380
LICENSING EVALUATOR NAME: Cynthia Reyes	TELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/03/2024 and conducted by Evaluator Cynthia Reyes

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20240703124957

FACILITY NAME:	KIDDIE ACADEMY OF GLENDORA		FACILITY NUMBER:	198016423
ADMINISTRATOR:	BETH HOLMES		FACILITY TYPE:	850
ADDRESS:	1339 SOUTH GRAND AVENUE		TELEPHONE:	(626) 691-0242
CITY:	GLENDORA	STATE: CA	ZIP CODE:	91740
CAPACITY:	96	CENSUS: 39	DATE:	09/17/2024
		UNANNOUNCED	TIME BEGAN:	08:31 AM
MET WITH:	Michelle Wennerberg		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Personal Rights: Staff handle day-care child in a rough manner.
Personal Rights: Staff encouraged day-care child to hit another child.
Personal Rights: Staff took unauthorized photo of day-care child.
Personal Rights: Staff humiliated day-care child.
Personal Rights: Staff discarded day-care child's food.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Cynthia Reyes conducted an unannounced site inspection to present the findings of the above complaint allegation. This inspection is to ensure the health and safety standards as required by the regulations governing child care centers are met. LPA met with Michelle Wennerberg, Regional Director. Licensee/Director Beth Holmes took LPA on a tour of the facility. Staff names and census of children in care on this date were documented.

During the course of this investigation, LPA conducted Interviews, and received and reviewed documents. Video footage was unable to be obtained as it disappears at a short period of time. Consultation was conducted to have video last longer then just a few weeks.

All allegations were regarding a child's Personal Rights. S Per complainant, a staff member forcibly dragged a three year old on the ground and she hit her head hard on the wooden door and staff are grabbing the children and holding them over the sink until they cry.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Christina Gabelman	TELEPHONE: (323) 981-3380
LICENSING EVALUATOR NAME: Cynthia Reyes	TELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 5

Control Number 33-CC-20240703124957

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KIDDIE ACADEMY OF GLENDORA	FACILITY NUMBER: 198016423
	VISIT DATE: 09/17/2024

NARRATIVE

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Per interviews there were no disclosures or collaborating statements or witnesses to any child being handle in a rough manner by any staff member. No child had been hit on the head by any door.

Staff encouraged day-care child to hit another child. Per complainant, a staff member had encourage a student to hit a special needs student. The special needs child has tendencies to hit and push other students, he went to hit another child and rather than the staff member distracting the child, she encouraged the child to hit the special needs child. Per interviews and declarations there were no disclosures or collaborating statements or witnesses to any staff encouraging any chid to hit another child. The staff states they teach children to use their words and no hitting or fighting.

Staff took unauthorized photo of day-care child and Staff humiliated day-care child. Per complainant, Staff member took pictures of a little boy in a dress and had shown other teachers as a form of humiliation. Per interviews and written declarations it was stated that the child had wet himself and the only spare clothes available was a girls dress and little boys underwear, this was to prevent him from being naked and called mom for spare clothes. It was also stated that the child was not in a dress but a T-shirt and under wear. Per interviews there were no disclosures or collaborating statements or witnesses to these allegations.

Staff discarded day-care child's food. Complainant alleged that a child was playing with her food and a staff member threw her full plate of food away. It was stated that the child takes a long time to eat and the children are taught to throw there own food away if they are done eating unless they ask for help. The staff will let the child sit and eat even while the other children are cleaning up and getting ready for nap time. There were no disclosures or collaborating statements or witnesses to any of the above allegations or incidents occurring.

Based on interviews, and records reviewed and received, the above allegations are deemed UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted, and a copy of this report was provided to Licensee/Director Beth Holmes , and the Notice of Site Visit and Appeal Rights.

SUPERVISOR'S NAME: Christina Gabelman	TELEPHONE: (323) 981-3380
LICENSING EVALUATOR NAME: Cynthia Reyes	TELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024

LIC9099 (FAS) - (06/04)

Page: 3 of 5

Control Number 33-CC-20240703124957

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KIDDIE ACADEMY OF GLENDORA	FACILITY NUMBER: 198016423
	VISIT DATE: 09/17/2024

NARRATIVE

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The following deficiency(s) listed on the attached LIC 9099D (deficiency page) is being cited in accordance with California Code of Regulations Title 22. Deficiencies that are being cited need to be cleared to protect the children’s health & safe.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Licensee/director Beth Holmes.

Type A citation
LPA Reyes informed Licensee that this report dated 09/17/2024 document(s) (1) Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Reyes informed the Licensee, to provide a copy of this licensing report dated 09/17/2024 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

SUPERVISOR'S NAME: Christina Gabelman	TELEPHONE: (323) 981-3380
LICENSING EVALUATOR NAME: Cynthia Reyes	TELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 33-CC-20240703124957

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KIDDIE ACADEMY OF GLENDORA	FACILITY NUMBER: 198016423
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 09/17/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 09/17/2024 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	Personal Rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or	1 2 3 4 5 6 7	Licensee states will provide a training regarding personal rights and will have all staff watch the personal rights video on the department of social services website and will provide the department with a copy of the training agenda and staff sign in/out sheet by 09/23/2024.
	8 9 10 11 12 13 14	withholding of shelter, clothing, medication or aids to physical functioning. This requirement is not met as evidence by staff member stated she told the child to choose a play center to go to or she will remove the stamp for listening by the count of 3. This poses an immediate risk to the health and safety of children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Christina Gabelman	TELEPHONE: (323) 981-3380
LICENSING EVALUATOR NAME: Cynthia Reyes	TELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024

LIC9099 (FAS) - (06/04)

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