Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019499
Report Date: 08/05/2019
Date Signed: 08/05/2019 04:43:35 PM


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2019 and conducted by Evaluator Janeth Chavez
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20190514144210
FACILITY NAME:PLAY PRESCHOOLFACILITY NUMBER:
198019499
ADMINISTRATOR:GABRIEL ROSSFACILITY TYPE:
830
ADDRESS:2828 GLENDALE BLVDTELEPHONE:
(323) 664-8494
CITY:LOS ANGELESSTATE: CAZIP CODE:
90039
CAPACITY:50CENSUS: 19DATE:
08/05/2019
UNANNOUNCEDTIME BEGAN:
04:00 PM
MET WITH:Annie GekozyanTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Facility is operating out of ratio
Facility failed to meet diapering needs of the children in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Janeth Chavez and Licensing Program Manager (LPM) Claudia Guangorena conducted an unannounced complaint inspection to deliver findings. Licensing staff met with Annie Gekozyan, who provided a tour of the facility indoors and outdoors. Shortly after Gabriel Ross and Chana K. Blugrind arrived and met with licensing staff. There are 19 infants present and 7 staff upon arrival.

As per complainant the allegations state that on 05/13/2019 the facility was operating out of ratio and staff failed to meet diapering needs of the children in care. During the investigation LPA interviewed staff and random parents. Based on staff interviews there were no disclosures made. Parents disclosed that the facility has been out of ratio with staff singularly caring for more than 4 infants at a time and have increased diaper rashes. As per Annie Gekozyan the parents sign in and out electronically by using Brightwheel an electronic application. As per staff Brightwheel is used to communicate with parents and every time a child has their diaper changed it is logged in Brightwheel. No information was obtained regarding any increase in diaper rashes due to diapers not being changed.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) -98-3417
LICENSING EVALUATOR NAME: Janeth ChavezTELEPHONE: (323) 981-3376
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20190514144210
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: PLAY PRESCHOOL
FACILITY NUMBER: 198019499
VISIT DATE: 08/05/2019
NARRATIVE
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No disclosures were made by staff as to any infant having a diaper rash due to diaper not being changed regularly. During LPAs inspection the facility was operating within ratio. Based on information received and reviewed for the date in question, it cannot be determined if the facility was operating out of ratio at any given time during the hours of operation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

The Notice of Site Visit (LIC 9213)-must remain posted for 30 days. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with Annie Gekozyan, including but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) -98-3417
LICENSING EVALUATOR NAME: Janeth ChavezTELEPHONE: (323) 981-3376
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2019
LIC9099 (FAS) - (06/04)
Page: 2 of 2