304270379-2-24-2023-06-CC-THOO-CPHP2R-20230301095620

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304270379
Report Date: 02/24/2023
Date Signed: 02/24/2023 10:40:38 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/08/2022 and conducted by Evaluator Dianna ValdezSantana

COMPLAINT CONTROL NUMBER: 06-CC-20221208124826

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	304270379
ADMINISTRATOR:	MIRANDA MCNEILL		FACILITY TYPE:	850
ADDRESS:	25507 MOULTON		TELEPHONE:	(949) 470-0099
CITY:	ALISO VIEJO	STATE: CA	ZIP CODE:	92656
CAPACITY:	78	CENSUS: 47	DATE:	02/24/2023
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Interim Director, Alycia Tucker		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff handled daycare child roughly.
Staff yelled at daycare child
Staff are not using sheets to cover daycare children's cots

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Dianna Valdez Santana and Aiddee Nunez conducted an unannounced complaint inspection on today's date, 02/24/23. LPAs were met by Interim Director, Alycia Tucker and conducted a tour of the facility and census of children was taken. LPAs observed 47 preschool children with 9 staff.
On 12/8/2022, the Regional Office received a complaint alleging Staff handled daycare child roughly; Staff yelled at daycare child, and Staff are not using sheets to cover daycare children's cots. Reporting Party (RP) stated the following: a staff member grabbed a child off the changing table under the child’s arm and threw the child on the cot backwards. The staff member yelled at a child because the child was crying from being handled aggressively. Staff are not putting sheets on the children’s cots because there is not enough sheets.

During the course of the investigation, LPA interviewed 8 staff, contacted 8 parents and was able to interview 1. LPA conducted 2 separate physical plant inspections of each preschool classroom on 12/14/22 and 12/21/22.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Dianna ValdezSantana	TELEPHONE: 714-292-8628
LICENSING EVALUATOR SIGNATURE:	DATE: 02/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20221208124826

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 304270379
	VISIT DATE: 02/24/2023

NARRATIVE

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During LPA's observations of the classrooms, LPA did not observe any children sleeping on bare cots without sheets. Facility staff maintains compliance of children's personal rights. Staff were interviewed by LPA and during the interviews staff exhibited knowledge of children's personal rights regulations and stated they are always within compliance of the discussed Title 22 Regulations. LPA read Title 22 Regulations on Children’s Personal Rights were provided to the facility for reference. 6/8 Interviewed staff members denied witnessing any staff members handling children roughly or yelled at the children. S1, S6, and S8 stated, teachers often use a “teacher voice” when trying to get the children’s attention but not yelling at children in care. All staff members stated they always put sheets on the children’s cots.
Children were not interviewed due to being too young and nonverbal.

On 1/20/2022, LPA Valdez Santana contacted eight parents by phone and was able to interview one parent. Parent interviewed did not disclose any concerns.

Based on the information gathered from LPA’s interviews and observations, there is insufficient evidence to corroborate the allegations of Staff handled day care children in a rough manner, Staff yelled at day care children, and Staff are not using sheets to cover daycare children's cots. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegations are unsubstantiated.

Exit interview was conducted with facility representative, and report was reviewed and discussed. Notice of Site Visit was posted during the visit. The facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100 per day. The facility was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights.

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SUPERVISOR'S NAME: Thuy Ho	TELEPHONE: (714) 287-8515
LICENSING EVALUATOR NAME: Dianna ValdezSantana	TELEPHONE: 714-292-8628
LICENSING EVALUATOR SIGNATURE:	DATE: 02/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2023

LIC9099 (FAS) - (06/04)

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