Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370568
Report Date: 11/30/2018
Date Signed: 11/30/2018 01:14:18 PM


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/25/2018 and conducted by Evaluator Jacqueline Moore
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20180925085206
FACILITY NAME:COLLEEN'S CUDDLE BUGS CHILD CAREFACILITY NUMBER:
304370568
ADMINISTRATOR:DURAN, COLLEENFACILITY TYPE:
830
ADDRESS:2100 EAST LAMBERT ROADTELEPHONE:
(562) 266-1300
CITY:LA HABRASTATE: CAZIP CODE:
90631
CAPACITY:10CENSUS: 5DATE:
11/30/2018
UNANNOUNCEDTIME BEGAN:
07:58 AM
MET WITH:Colleen Duran and Stefanie JaramilloTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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9
Facility staff failed to provide adequate supervision
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jacqueline Moore conducted a follow up complaint investigation. Upon arrival, LPA met with Teacher, Stefanie Jaramillo. Upon arrival to the facility LPA observed the infant room and census was taken as followed: 4 awake infants and one infant who was arriving to the infant room. Total of 5 infants with 2 staff supervising the infants in the infant room. Licensee/Director Colleen Duran arrived to the facility at 9:15AM.
A review of staff records on this date indicates that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
Allegation: Facility staff failed to provide adequate supervision. Allegation stated, a staff member is often not engaged with the children and the staff member's eye level is above the children and the staff just sits there.
During the course of investigation, LPA interviewed 3 staff and observed the staff supervision of the infants in the infant room on 10/4/18, where LPA observed one staff member supervising and engaging with the infants. LPA also observed 2 staff supervising and engaging with 5 infants during today's investigation. Through interviews conducted with three facility staff, the staff deny not adequately supervising the infants.
Report is continued on Page 2? LIC 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Judy HansonTELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Jacqueline MooreTELEPHONE: (714) 703-2823
LICENSING EVALUATOR SIGNATURE:

DATE: 11/30/2018
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2018
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20180925085206
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: COLLEEN'S CUDDLE BUGS CHILD CARE
FACILITY NUMBER: 304370568
VISIT DATE: 11/30/2018
NARRATIVE
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Page 2/LIC 9099C

Based on interviews conducted with three staff members who deny not supervising the infants, LPA's observation of staff supervision and interaction with the infants on 10/4/18 and 11/30/18, LPA could not determine that Facility staff failed to provide adequate supervision. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.


An exit interview was conducted with the Licensee/Director. Report was reviewed and discussed. The licensee was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. The first level appeal is to regional manager, address is above on the report. The Notice of Site Visit was posted. Facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. This report is to be on file and accessible for public review at the facility for at least 3 years.
SUPERVISOR'S NAME: Judy HansonTELEPHONE: (714) 703-2807
LICENSING EVALUATOR NAME: Jacqueline MooreTELEPHONE: (714) 703-2823
LICENSING EVALUATOR SIGNATURE:

DATE: 11/30/2018
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2018
LIC9099 (FAS) - (06/04)
Page: 2 of 2