Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370807
Report Date: 02/27/2019
Date Signed: 02/27/2019 02:31:19 PM


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/04/2019 and conducted by Evaluator Wendy Port
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20190104160902
FACILITY NAME:RENASCENCE SCHOOL INTERNATIONAL PRESCHOOLFACILITY NUMBER:
304370807
ADMINISTRATOR:AFUANG, JOANAFACILITY TYPE:
850
ADDRESS:2987 MESA VERDE EASTTELEPHONE:
(714) 336-8015
CITY:COSTA MESASTATE: CAZIP CODE:
92626
CAPACITY:72CENSUS: 58DATE:
02/27/2019
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Nathalie Franco, Interim DirectorTIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff failed to change child's diaper
Staff failed to treat child with respect
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Port conducted an unannounced complaint inspection to investigate the above allegations. This is a continuation of the investigation initiated on 01/10/2019. LPA met with Interim Director, Nathalie Franco who guided LPA on tour of the facility. There were 58 children present with 8 staff upon arrival. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios. A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

During the investigation LPA observed classroom interactions between staff and children, interviewed 4 staff members, 3 children, 4 parents, reviewed a sample of daily information sheet for children, class schedule, 1 child’s file, and an third party agency report. The complainant stated a child’s diaper was not changed and that the facility staff shamed a child. Staff interviewed denied the allegations.

(Continued on LIC 9099C - Page 2)
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISOR'S NAME: Rina LopezTELEPHONE: (714) 703-2808
LICENSING EVALUATOR NAME: Wendy PortTELEPHONE: (714) 703-2815
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20190104160902
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: RENASCENCE SCHOOL INTERNATIONAL PRESCHOOL
FACILITY NUMBER: 304370807
VISIT DATE: 02/27/2019
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Page 2

The child named in the allegations did not make a disclosure to LPA. Children interviewed did not make any disclosures. Parents interviewed did not provide negative feedback.

Based on the information gathered from LPA's observations, interviews conducted there were discrepancies among the statements provided by the complainant and staff interviewed. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged personal rights violations did or did not occur, therefore the allegations: staff failed to change a child’s diaper and staff failed to treat child with respect are unsubstantiated.

Exit interview was conducted. Notice of Site Visit was posted during the visit. Facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.
SUPERVISOR'S NAME: Rina LopezTELEPHONE: (714) 703-2808
LICENSING EVALUATOR NAME: Wendy PortTELEPHONE: (714) 703-2815
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2019
LIC9099 (FAS) - (06/04)
Page: 2 of 2