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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334808838
Report Date: 02/24/2025
Date Signed: 02/24/2025 04:51:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2025 and conducted by Evaluator Susan Brewer
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250204100857
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334808838
ADMINISTRATOR:IVAMAE HANEYFACILITY TYPE:
830
ADDRESS:1655 HIDDEN VALLEY PARKWAYTELEPHONE:
(951) 898-5677
CITY:CORONASTATE: CAZIP CODE:
92879
CAPACITY:24CENSUS: 20DATE:
02/24/2025
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:IvaMae Haney, DirectorTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Facility is not following health policy
Facility does not notify parents when child is sick
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Susan Brewer, made an unannounced visit to the facility Infant and Toddler program for the purpose of continuing a complaint investigation and to deliver findings, in regard to the above allegations. The LPA was greeted and granted entry into the facility by Director IvaMae Haney, to tour the facility inside and out. The LPA took a census of 20 children supervised by 6 staff.

On 02/04/2025 LPA S. Brewer, met with Director IvaMae to initiate the investigation related to licensee’s Admissions Agreement and Personal Rights. The LPA made observations, reviewed, and obtained facility records and interviewed parties pertinent to the allegations. On today’s date, the LPA made further observations, obtained records, and conducted interviews with pertinent parties related to the investigation.

It was alleged the facility is not following their health policy due to the director going against the agencies own admission agreement and sick policy.
See LIC9099C Page 2
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20250204100857
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334808838
VISIT DATE: 02/24/2025
NARRATIVE
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LIC9099C Continued Page 2

Interviews conducted with pertinent parties reported that sick children are observed in care. It was also reported that facility staff who are sick are also observed to be caring for children and conducting other duties at the facility which would expose the public to illness. In addition, pertinent parties interviewed reported the director allowed unwell children with suspected illness to remain in the classrooms with well children and staff, therefore exposing others to an unhealthy environment.

The LPA conducted an interview with the director IvaMae Haney, who stated the facility does have an isolation area for unwell children in the director’s office. The director also stated children are not always brought to the front office after they are reported to have symptoms of illness. The LPA reviewed the facility’s admissions agreement of the Family Handbook, page 20 where it is written that children who become ill during their time at the center will be removed from the classroom and must be gone for 24 hours, symptom free and with no medication before they can return to daycare. This includes a fever over 100.4, observed to be excessively coughing, have diarrhea, exhibit a runny nose with suspicious discharge and/or other signs of illness when a child will be sent home.

The LPA was unable to obtain evidence that the facility violated their admissions policy by allowing unwell children and/or staff to remain at the facility while sick. No records were obtained to corroborate the allegation or that the facility allowed unwell children return daycare against the center’s written health policy. Based on conflicting evidence gathered, the allegation is determined to be Unsubstantiated.

It was alleged that the Facility does not notify parents when child is sick. Interviews with pertinent parties reported that licensee director IvaMae Haney does not notify and/or refrains from notifying authorized representatives when children become sick while in care. Information gathered and reviewed during the investigation indicate that a daycare child may have been ill while in care, however the LPA was unable to determine if the director had knowledge of the child becoming ill.

Other pertinent parties interviewed did not corroborate the allegation. The LPA was unable to obtain evidence that the licensee violated the agency’s reporting requirements. Based on the information gathered through observation, interview and records gathered, the allegation is determined to be Unsubstantiated.
See LIC9099C Page 3:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20250204100857
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334808838
VISIT DATE: 02/24/2025
NARRATIVE
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LIC9099C Page 3:

Although the allegations that the facility is not following health policy or the facility does not notify parents when child is sick may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation/(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No citations were issued.

No civil penalties were issued.

Exit interview conducted and a copy of this report was provided to the Director IvaMae Haney, on this date.

A notice of site was given and will need be posted for the next 30 days.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3