Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334830395
Report Date: 02/08/2017
Date Signed: 02/08/2017 11:31:50 AM


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/11/2017 and conducted by Evaluator Sharleen Robinson
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20170111165122
FACILITY NAME:BRIDGES CHILD DEVELOPMENT CENTERFACILITY NUMBER:
334830395
ADMINISTRATOR:NICOLE L. GRAHAMFACILITY TYPE:
840
ADDRESS:500 N. STATE STREETTELEPHONE:
(951) 658-3354
CITY:HEMETSTATE: CAZIP CODE:
92543
CAPACITY:24CENSUS: 0DATE:
02/08/2017
UNANNOUNCEDTIME BEGAN:
10:55 AM
MET WITH:Nicole Graham, DirectorTIME COMPLETED:
11:40 AM
ALLEGATION(S):
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Physical Plant: Facility has rodents and facility has poor maintenance
Food Service: Facility food menu not followed
INVESTIGATION FINDINGS:
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Licensing Program Analyst, Sharleen Robinson arrived at the facility to follow-up on a complaint investigation that was initiated January 18, 2017; the investigation is in regards to the above allegations. LPA toured the facility, took census, reviewed records, conducted interviews, and met with Center Director, Nicole Graham.

It was reported that the facility has rodents, facility food menu not followed and facility has poor maintenance. During an initial visit to the facility on January 18, 2017 and today’s visit February 8, 2017 LPA Robinson observed mouse traps located inside the facility kitchen. LPA observed a large empty field located behind the facility. The director admitted that on January 5, 2017 a dead mouse was found attached to a mouse trap in the kitchen area, the Director called Orkin pest control to dispose of the mouse. See LIC9099C for the remainder of this report.
Inconclusive
Estimated Days of Completion:
SUPERVISOR'S NAME: Aaron RossTELEPHONE: (951) 784-4200
LICENSING EVALUATOR NAME: Sharleen RobinsonTELEPHONE: (951) 782-4950
LICENSING EVALUATOR SIGNATURE:

DATE: 02/08/2017
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2017
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 09-CC-20170111165122
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: BRIDGES CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 334830395
VISIT DATE: 02/08/2017
NARRATIVE
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It was disclosed during staff interviews, that staff have never observe any rodents and/or droppings inside the facility. However, the facility has taken proactive measures to address the issue based on the propensity - due to the dry field surrounding the facility. The Director Nicole Graham provided LPA with Orkin pest control invoices that indicate that the facility was recently serviced for rodents on January 5, 2015 and has a contract for continued service. It was also revealed that the facility has been treated for rodents for approximately 5 months; with traps set for rodents. Therefore, the evidence collected was not sufficient to substantiate or refute the above allegation.

In regards to the allegation that the facility food menu not followed, the consensus from all witnesses interviewed was the same, that parents are notified prior to the menus being changed verbally, and in writing by posting the change on the menu located in the hallway where parents sign their children in and out of the center. The director stated she shop frequently for snacks to ensure there is ample amount to serve to the children. LPA Robinson observed the posted menu and observed in the kitchen a sufficient supply of snacks that are the same as what is posted on the menu. It was disclosed during staff interviews, that staff have never served children snacks that were different from what is listed on the menu.

In regards to the allegation that the facility has poor maintenance, during LPA Robinson’s visit to the facility on January 18, 2017 and todays visit February 8, 2017 a walk-through of the physical plant was done, LPA did not observe any maintenance issues. Staff who were interviewed stated that they have not seen any serious maintenance issues as of recently. An eye witness stated the facility was recently painted and that it is an old building and when things are broken the owners fix them right away.

Therefore, based on the information provided during the course of this investigation, it cannot be determined whether the facility currently has rodents, facility food menu not followed and facility has poor maintenance. Although the allegation(s) may have happened or are valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) are deemed un-substantiated.

“As of January 1, 2017, the term “inconclusive” is no longer used to refer to the outcome of certain complaint investigations. Such complaint allegations are now deemed “unsubstantiated.” This document has not yet been updated to reflect this change and for purposes of this complaint investigation the Department’s finding is that this allegation was unsubstantiated. “ An Exit interview was conducted with the Director, a copy of this report and a notice of site visit was posted during the visit.
SUPERVISOR'S NAME: Aaron RossTELEPHONE: (951) 784-4200
LICENSING EVALUATOR NAME: Sharleen RobinsonTELEPHONE: (951) 782-4950
LICENSING EVALUATOR SIGNATURE:

DATE: 02/08/2017
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2017
LIC9099 (FAS) - (06/04)
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