Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336424483
Report Date: 03/20/2018
Date Signed: 03/20/2018 11:02:21 AM


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST, STE 600, MS29-26
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2018 and conducted by Evaluator Karen Clemons
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AR-20180316155621
FACILITY NAME:A BETTER WAY OF LIFEFACILITY NUMBER:
336424483
ADMINISTRATOR:RICHARD CAZASFACILITY TYPE:
735
ADDRESS:4834 GREGORY ROADTELEPHONE:
(951) 784-9470
CITY:RIVERSIDESTATE: CAZIP CODE:
92501
CAPACITY:6CENSUS: 5DATE:
03/20/2018
UNANNOUNCEDTIME BEGAN:
09:47 AM
MET WITH:Richard CazasTIME COMPLETED:
11:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee belittles client's.
Licensee used profanity towards client.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
LPA Karen Clemons conducted an unannounced 10-day complaint visit. During this visit LPA met with the administrator Richard Cazas, and discussed the purpose of todays visit.

The investigation consisted of the following: LPA interviewed facility staff, clients #1 thru 3, an outside party, and requested pertinent facility file documents.

The investigation revealed: Clients #1-3 stated that staff in the facility do not use profanity towards them. They stated, the staff treat the clients good. The clients also stated they have never witnessed the staff cussing or belittling any of the clients in the facility. Clients, and staff interviewed stated the clients are able to ride the bus out in the community, but the staff will provide transportation when requested. Interviews with the administrator Richard Cazas, and staff both deny using profanity and belittling the clients. The administrator stated that the clients at times use profanity towards each other, and they are redirected not to use those words.
This information was confirmed through interviews with staff and clients. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Edna MusokeTELEPHONE: (951) 782-4110
LICENSING EVALUATOR NAME: Karen ClemonsTELEPHONE: (951) 201-0159
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2018
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2018
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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