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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364804213
Report Date: 07/18/2024
Date Signed: 07/18/2024 10:37:50 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2024 and conducted by Evaluator Tiffanie Diep
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240521121724
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804213
ADMINISTRATOR:MEGAN PEVELERFACILITY TYPE:
830
ADDRESS:2140 S. EUCLIDTELEPHONE:
(909) 983-5007
CITY:ONTARIOSTATE: CAZIP CODE:
91762
CAPACITY:28CENSUS: 14DATE:
07/18/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Megan PevelerTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Personal Rights - Staff handled day-care child in a rough manner
Personal Rights - Staff yells at day-care children
Personal Rights - Staff left day-care child in a soiled diaper for a long period of time
INVESTIGATION FINDINGS:
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On 07/18/2024 at 9:30 AM, Licensing Program Analyst (LPA) Tiffanie Diep met with Director Megan Peveler for the purpose of an unannounced complaint visit to deliver the findings regarding the above allegations. LPA observed five staff supervising 14 children.

It was alleged that staff handled a day care child in a rough manner, yells at day care children, and left a day care child in a soiled diaper for a long period of time. Throughout the course of the investigation, LPAs Blanca Ruiz, Steven Montoya, and Tiffanie Diep made observations at the facility, obtained relevant documents, and conducted interviews with the reporting party, staff, and multiple parents.

Continues on LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20240521121724
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804213
VISIT DATE: 07/18/2024
NARRATIVE
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Continued from LIC 9099 (Page 2)

Interviews conducted did not disclose concerns regarding staff handling day care children in a rough manner or yelling at day care children. Information obtained revealed the facility’s diapering procedure includes monitoring and logging diaper changes and changing diapers every one to two hours. It is determined there was not sufficient information evident to support the allegations that staff handled a day care child in a rough manner, yells at day care children, and left a day care child in a soiled diaper for a long period of time.

Based on observations made at the facility, information obtained during interviews, and records reviewed, it is determined that the allegations could not be substantiated or dismissed. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted and report was reviewed with the director, Megan Peveler. A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2