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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366408260
Report Date: 03/27/2024
Date Signed: 03/27/2024 10:00:10 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CRP RO, 3737 MAIN ST., SUITE 600
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/12/2023 and conducted by Evaluator Michael Almaraz
PUBLIC
COMPLAINT CONTROL NUMBER: 19-CR-20231212082401
FACILITY NAME:SOJOURNERS HAVEN IIIFACILITY NUMBER:
366408260
ADMINISTRATOR:TABITHA MURRAYFACILITY TYPE:
733
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:6CENSUS: 4DATE:
03/27/2024
UNANNOUNCEDTIME BEGAN:
09:23 AM
MET WITH:Precious SpenceTIME COMPLETED:
10:19 AM
ALLEGATION(S):
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Staff are not providing adequate food service to minors.
INVESTIGATION FINDINGS:
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On March 27, 2024, at 9:23 AM, Licensing Program Analysts (LPA) Michael Almaraz and Rachel Vanegas arrived at the facility and met with facility manager III, Precious Spence, to issue the finding for the above stated allegation. On December 21, 2023, at 8:00 AM, LPA Almaraz conducted a health and safety inspection, and no immediate health and safety hazards were observed. During the inspection, LPA reviewed five clients’ (C1-C5) records (see confidential names list LIC 811 dated March 27, 2024) and conducted interviews with two staff (S1, and S2). Additionally, LPA interviewed four clients (C1, C2, C3, C4) and two County Social Workers (CSW4, CSW5). One of five clients (C5) was unavailable for LPA interview due to the client’s whereabouts being unknown.

On December 12, 2023, the Department received a complaint alleging staff are not providing adequate food service to minors. More specifically, that there was nothing to drink at the facility and when clients informed staff the clients were told they needed to wait until staff went shopping. Confidential witnesses stated that staff would go grocery shopping every other week and there was...(continued on page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jennifer Smith
LICENSING EVALUATOR NAME: Michael Almaraz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 19-CR-20231212082401
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CRP RO, 3737 MAIN ST., SUITE 600
RIVERSIDE, CA 92501
FACILITY NAME: SOJOURNERS HAVEN III
FACILITY NUMBER: 366408260
VISIT DATE: 03/27/2024
NARRATIVE
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never a shortage of food and beverages at the facility. Additionally, LPA was informed that some clients hoard the beverages which led to other clients not getting any. CSW4 stated that she was never informed of a shortage of food and beverages at the facility. CSW5 stated that there was always food and beverages during her visits. Other confidential witnesses stated that in December 2023, the kitchen refrigerator’s ice and water dispenser was out of order and all the clients had to drink was faucet water. Furthermore, when staff were informed of that, they told the clients they needed to wait for staff to go grocery shopping.

Based on inconsistent confidential interviews and record reviews, the allegation there was nothing to drink at the facility and when clients informed staff the clients were told they needed to wait until staff went shopping may have occurred, however, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation is unsubstantiated at this time.

An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Precious Spence.
SUPERVISORS NAME: Jennifer Smith
LICENSING EVALUATOR NAME: Michael Almaraz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/27/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2