370808449-10-10-2023-08-AS-DPOL-CX5MPP-20231031094724

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370808449
Report Date: 10/10/2023
Date Signed: 10/10/2023 09:13:37 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/10/2022 and conducted by Evaluator Riza Gloria Alvarez

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20221010150001

FACILITY NAME:	NEW VISTAS		FACILITY NUMBER:	370808449
ADMINISTRATOR:	NATANYA GLEZER		FACILITY TYPE:	772
ADDRESS:	734 10TH AVENUE		TELEPHONE:	(619) 239-4663
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92101
CAPACITY:	14	CENSUS: 10	DATE:	10/10/2023
		UNANNOUNCED	TIME BEGAN:	08:55 AM
MET WITH:	Amira Abudiab		TIME COMPLETED:	09:30 AM

ALLEGATION(S):

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1. Licensee did not maintain the facility free of flies and other insects.
2. Licensee did not maintain the facility clean and/or in good repair.
3. Licensee did not provide clean linen or mattress pads.
4. Licensee did not provide food that was safe and/or of the quality to meet the needs of the clients.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Riza Alvarez conducted an unannounced complaint investigation visit to deliver investigative findings. LPA was granted entry into the facility, met, and shared findings with Amira Abudiab, Acting Program Director.

On 10/10/2022, Community Care Licensing Division received a complaint specifically alleging that the food had flies and roaches; that the facility was unsafe and unsanitary for clients; that toilets did not work; laundry room and food preparation areas were dirty; that the carpet upstairs was stained with dog urine; that the pillows and mattresses did not have protective coverings; that the food was not of sufficient quality to meet clients’ needs.

The Department investigated the above stated complaint allegations. The investigation consisted of interviews with facility staff and outside sources, observations and records review of documents pertinent to the investigation. A tour of the facility premises was conducted on 10/10/2022.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Denise Powell	TELEPHONE: (619) -76-2317
LICENSING EVALUATOR NAME: Riza Gloria Alvarez	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 10/10/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20221010150001

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: NEW VISTAS	FACILITY NUMBER: 370808449
	VISIT DATE: 10/10/2023

NARRATIVE

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During visit to the facility on 10/10/2022, no flies or other insects nor any signs of insect infestation were observed. Three (3) out of ten (10) clients were eating breakfast in the dining room. They did not express concerns with food sanitation. Facility records indicated that Licensee had a commercial services agreement for insect and rodent eradication services. Based on the service agreement obtained, the contracted company visited the facility once a month, or more often, as deemed necessary.

The facility – inside and outside – was observed as clean and sanitary, with no malodors noted. Furniture and appliances were in good repair. The carpet was worn but clean. The kitchen, dining, bathrooms, and laundry areas were clean. Per records, the facility’s Short Term Acute Residential Treatment (START) Program promotes an activity program that encourages socialization within the program and the general community. In line with this, the facility maintained a daily, weekly, and monthly household chores assignment for clients. Signing up for household chores was voluntary. When there were no client volunteers, facility staff performed the tasks.

Observations noted that the facility provided an adequate supply of pillow protectors and mattress pads. Each time a client left the facility, beddings were washed by the departing client a day before their last day. For clients who stayed for over a week, beddings were washed weekly by clients, as part of their routine household chores.

Record reviews verified facility staff prepared weekly menus for breakfast, lunch, and dinner a week in advance. There were adequate food supplies on hand. Food selection and marketing was done by facility staff. Based on review of the facility’s weekly menu (for October 17 to 23, 2022), each meal met at least 1/3 of the servings recommended in the USDA Basic Food Group Plan - Daily Food Guide for the age group served. Clients were free to bring into the facility and store their food and snacks of choice.

Based on interviews, observations, and records review, the four (4) allegations are found to be UNSUBSTANTIATED. A finding of Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

The report was discussed, and an exit interview was conducted with Acting Program Director A Abudiab, to whom a copy of this report along with Licensee/Appeal Rights (LIC9058 03/22) was provided at the conclusion of the visit. The signature below serves as confirmation that the documents were received.

SUPERVISOR'S NAME: Denise Powell	TELEPHONE: (619) -76-2317
LICENSING EVALUATOR NAME: Riza Gloria Alvarez	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 10/10/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2023

LIC9099 (FAS) - (06/04)

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